Trainer | Contact Centre |East

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading BPO company in Singapore is seeking a Training Specialist to develop and implement training programs. The ideal candidate will have at least 3 years of experience in a similar role and strong skills in instructional design and communication. This position offers attractive remuneration, professional development, and opportunities to work with top brands.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Qualifications

• Minimum 3 years of experience in a training role in a contact center.
• Experience in developing and delivering training content.
• Proficient in various training methodologies.

Responsibilities

• Develop and implement training policies and programs.
• Evaluate the effectiveness of training modules.
• Conduct Training Needs Analysis.

Skills

Instructional design

Strong communication skills

Training methodologies

Proficiency in English

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Job description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
• Conduct Training Needs Analysis and develop programs to improve existing staff performance.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 years of working experience in a training role within a contact centre or similar customer service setting, thorough understanding of government policies and procedures relevant to the contact centre's operations.
• Demonstrated experience in developing and delivering training programmes and content for new hires, existing staff, and upskilling initiatives.
• Proficiency in instructional design and adult learning principles.
• Strong communication and presentation skills, with the ability to convey complex information clearly and concisely.
• Expertise in utilising various training methodologies (e.g. train the trainer) and technologies to facilitate rapid learning and knowledge retention.
• Able to synthesis various new/updated programmes into comprehensive training resources (e.g. presentations, handouts, e-learning module).
• Excellent verbal and written communication skills in English and the language of supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.