Trainee Welfare & Support Officer

TOEMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking a dedicated Welfare Officer to assist Malaysian trainees in Singapore. The role involves providing emotional support, coordinating logistical needs, and ensuring the overall well-being of trainees during their work-study programs. Ideal candidates will have excellent communication skills and a passion for youth development.

Qualifications

• Passion for working with youth or early-career individuals.
• Fluent in English and Mandarin, with Bahasa Malaysia as a bonus.

Responsibilities

• Provide basic counselling and motivation to trainees.
• Coordinate with employers and academic teams on trainee concerns.
• Arrange onboarding support and accommodation for trainees.

Skills

Interpersonal skills

Communication skills

Empathy

Problem-solving

Education

Background in HR, education, youth counselling, or social work

Job description

We are looking for a dedicated Welfare Officer to support our Malaysian trainees undergoing industrial attachment and work-study programmes in Singapore. You will play a key role in ensuring their emotional, logistical, and workplace well-being.

Key Responsibilities:

• Provide basic counselling, motivation, and encouragement to trainees during their stay

• Mediate between trainees and workplace or school on performance or welfare issues

• Coordinate with employers and academic teams on trainee concerns

• Source and secure safe and affordable accommodation for trainees

• Arrange onboarding support (e.g. airport pick-up, workplace familiarisation)

• Accompany and orientate trainees during their initial arrival in Singapore

• Provide ongoing housing and well-being support throughout their stay

• Maintain clear communication with the trainee, sponsor company, and education team

• Maintain records of welfare cases and follow-up actions
  

Job Requirements

• Passion for working with youth or early-career individuals

• Excellent interpersonal and communication skills

• Empathetic, patient, and solution-oriented

• Fluent in English and Mandarin (Bahasa Malaysia is a plus)

• Willing to travel within Singapore regularly

• Familiarity with Singapore housing market (a bonus but not required)

• Background in HR, education, youth counselling, or social work is advantageous