Trainee Cabin Services Officer

SATS Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore is seeking a dedicated individual for a role that involves managing flight updates and vehicle operations. The successful candidate will work in a dynamic environment, ensuring timely service and effective communication with various stakeholders. Responsibilities include monitoring vehicle allocations, liaising with airline representatives, and ensuring adherence to safety procedures. Ideal candidates will possess strong analytical and problem-solving skills, along with the ability to work in a multicultural setting.

Qualifications

• Ability to work in a multicultural environment.
• Good oral and written communication skills.
• Willingness to work 6 days a week on a rotating shift.

Responsibilities

• Obtain and disseminate flight updates to concerned parties.
• Plan and monitor vehicle allocation and driver deployment.
• Monitor vehicle fleet status and staff rosters per shift.

Skills

Analytical skills

Problem-solving skills

Communication skills

Facilitation skills

Job description

Job description:

Key Responsibilities

There are 2 core job functions for this role, and shortlisted candidates will work on either one on a rotational basis.

DUTY ROOM

• Obtain and disseminate latest flight updates to concerned parties, including aircraft schedules, handling timings, and relevant updates.
• Liaise with airport control and airline representatives regarding orders, servicing status, problems, aircraft on ground, and late arrivals.
• Prepare daily flight summaries for submission to the Finance department.
• Raise documents for uplift of inflight items as requested by airlines, in addition to normal orders.
• Raise Ad Hoc Activities Note (AHAN) for adhoc flight handling activities.
• Control the return of Supply Notes, Service Reports, Customs Forms, and submit these to the Cabin Admin section.
• Cover responsibilities of other officers in the Duty Room as necessary.
• Monitor and communicate weather-related messages to staff and airline operation centers.
• Follow safety and health procedures, report unsafe conditions, behaviors, and incidents.

DEPLOYMENT, VEHICLE CONTROL AND DELIVERY

• Plan and monitor vehicle allocation and driver deployment to ensure timely service.
• Oversee additional or last-minute uplift orders by crew.
• Adjust vehicle assignments in case of service clashes and inform supervisors of any issues.
• Monitor vehicle fleet status and staff rosters per shift.
• Manage vehicle keys and coordinate vehicle maintenance, washing, refueling, and repairs.
• Control vehicle parking to avoid congestion and inform maintenance of breakdowns.
• Follow safety procedures and report unsafe conditions and incidents.
• Perform any other duties assigned by the Section Head or Cabin Service Supervisor.

Key Requirements

• Ability to work effectively in a multicultural environment and maintain good relations.
• Ability to prioritize, plan, coordinate, and monitor work plans.
• Good facilitation skills for training small to medium groups.
• Strong analytical and problem-solving skills.
• Quick learner of new systems, processes, and procedures.
• Ability to work in teams, pay attention to detail, and see the bigger picture.
• Good oral and written communication skills.
• Willingness to work 6 days a week on a rotating shift.