Train Service Controller (Communications), NSEWL

SMRT Trains Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in Singapore's mass rapid transit is looking for a Communications Officer. The role focuses on developing effective communication strategies to enhance the travel experience for commuters. Candidates should have a diploma, be fluent in both English and Mandarin, and possess strong interpersonal skills. This position requires the ability to manage public communications during service delays and work under pressure.

Qualifications

• Diploma holder in any discipline.
• Able to converse and make public train announcements in English and Mandarin.
• Highly motivated and able to work independently.

Responsibilities

• Develop communication plans and update the public on train service status.
• Monitor social media for trends and issues affecting commuters.
• Liaise with external agencies and generate requests for relevant departments.

Skills

Public Communication

Strategic Thinking

Interpersonal Skills

Ability to Work Under Pressure

Education

Diploma in any discipline

Job description

Company description:

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Job description:

Responsibilities

• Develop communication plans and communicate to the public via audio and visual means.
• Monitor social media and identify trends and potential issues.
• Provide situation updates and alternatives to enhance commuters' travel experience, particularly during a train service delay.
• Liaise with external agencies.
• Generate fault request to the relevant departments.
• Able to perform rotating shifts, including duties on weekends and on public holidays.

Qualifications & Work Experience

Diploma in any discipline

Skills

• Able to converse and make public train announcements in both English and Mandarin effectively.
• Good inter-personal and communication skills and able to work independently as well as in a team environment with individuals of diverse backgrounds.
• Highly motivated
• Able to work under pressure.
• Able to think strategically.