Train Service Controller (CCL)

SMRT Trains Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

SMRT Trains Ltd seeks a Train Service Controller to manage train operations, ensure service safety, and handle incidents in their Operations Control Centre. Candidates should have relevant qualifications and demonstrate skills in decision-making, stress management, and proficiency in computer systems.

Qualifications

• Experience of over 3 years in railway operations is required.
• Ability to manage stress and make decisions during incidents.

Responsibilities

• Manage train service regulation, incident handling, and track access management.
• Disseminate information during disruptions and monitor station operations.
• Oversee daily depot operations, including train preparation and maintenance.

Skills

Decision Making

Stress Management

Computer Systems Proficiency

Education

Diploma in any discipline

Engineering background preferred

Job description

Company description:

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to providing safe, reliable, and comfortable service for our commuters.

Job Purpose

Perform functions in the Operations Control Centre:

• Train Service Controller (Train Control): Assist the Chief Controller to perform train service regulation according to operating procedures and safely.
• Train Service Controller (Station Control): Assist the Chief Controller to coordinate with station staff to provide accurate information and instructions to commuters, and manage track access during Non-Traffic Hours.
• Train Service Controller (Depot Control): Assist the Chief Controller to coordinate with Depot Operations Centre for train movements and track access within the depot.

Responsibilities

3.1 Train Service Controller (Train Control)

• Manage main functions of OCC: train service regulation, incident handling, information dissemination, and track access management.
• Ensure train service delivery is safe and reliable, regulate revenue train service, and respond to incidents effectively.

3.2 Train Service Controller (Stations Control)

• Disseminate information during delays or disruptions; manage track access during non-traffic hours.
• Monitor station operations and assist with urgent fault reporting and inquiries.

3.3 Train Service Controller (Depot Control)

• Oversee daily depot operations, including train preparation, dispatch, withdrawal, and maintenance coordination.
• Report faults and liaise with Depot Ops Centre for track access and train servicing.

Every staff member is responsible for their own safety and that of their team, upholding the CCL Safety Mission and principles.

Qualifications & Work Experience

• Diploma in any discipline, preferably with an engineering background, or other qualifications with over 3 years of railway experience.

Skills

• Ability to work under stress and make safe decisions during incidents.
• Proficient in operating computer systems.

Leadership competencies include personal dependability, delivering quality results, collaboration, and learning agility.