Trading Applications Support Engineer

• Provide technical support to internal trading systems, including troubleshooting and identifying root causes and proactively improve solutions and enhancements.
  
• Timely respond to alerts, queries and issues raised by trading teams and resolve the tickets in a timely manner.
• Facilitate onboarding of new accounts and complete setup in relevant trading-related systems.
• Liaise with other teams and continuously develop innovative ways to improve processes and procedures.
• Assist with system automation projects.
• Document detailed procedures, review and enhance existing technical documentation.

Who You Are

• 2+ years of trading infrastructure and application support experience.
• Strong technical skills and interest in technologies such as Python & Linux.
• Fluency in English & Mandarin Chinese to communicate effectively with colleagues across different locations.
• Detail-oriented with good problem-solving skills.
• Ability to work under tight timelines and pressure in a very fast-paced environment, and be able to adjust the priority of assignments on short notice.
• Ideally with an advanced degree in STEM.

Required Skills:

Chinese Technical Documentation, Mandarin, ROOT, Onboarding, Trading, Timelines, Infrastructure, Automation, Linux, Pressure, Documentation, Python, English.