Trade/Sales Support Executive (Customer Service)

Wilmar International Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore seeks a motivated individual for a customer service role. Responsibilities include resolving client inquiries, processing orders, and collaborating with various internal teams. Ideal candidates should hold a degree in Business and have 1-2 years of relevant experience in logistics. Strong communication skills and proficiency in Microsoft Office are essential.

Qualifications

• 1–2 years of experience in logistics and operations.
• Detail-oriented, diligent, and able to thrive under pressure.
• Ability to work with minimal supervision.

Responsibilities

• Providing feedback to various departments.
• Delivering information about products and services.
• Answering queries and concerns about products.
• Processing orders and transactions.
• Resolving issues and handling customer complaints.
• Collaborating closely with internal teams.
• Identifying and resolving issues related to delivery execution.

Skills

Strong written and verbal communication skills in English

Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Strong analytical and numerical skills

Interpersonal skills

Detail-oriented

Ability to work under tight deadlines

Team player

Education

Bachelor’s degree or diploma in Business or a related field

Job description

Responsibilities:

• Providing feedback to various departments, maintains client databases, and stays updated on industry trends to improve customer experience.

• Delivering information about a company’s products and services.

• Answering queries and concerns about a company’s products and services.

• Processing orders and transactions.

• Resolving issues and handling customer complaints.

• Collecting customer feedback.

• Providing proactive customer outreach.

• Collaborating closely with internal teams (Commercial, Risk, Global Offices, Finance, Accounts, Quotation, etc.) to identify and address execution risks in advance.

• Proactively identify and resolve issues related to delivery execution.

• Adhering to company SOPs to ensure seamless operations.

• Handling additional operational tasks as assigned.

Requirements:

• Bachelor’s degree or diploma in Business or a related field preferred.

• 1–2 years of experience in logistics and operations.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

• Strong written and verbal communication skills in English.

• Ability to work under tight deadlines with minimal supervision.

• Strong analytical, numerical, and interpersonal skills.

• Detail-oriented, diligent, and able to thrive under pressure in a fast-paced environment.

• Team player with strong interpersonal skills.