Trade Operations Executive

Job Summary: As Trade Operations Executive, the key responsibilities are to provide good customer service and meticulous administrative support to the Sales Team.

Main Duties and Responsibilities:

• Acting as customer's first point of contact in case of commercial, logistics, product claims
• Input, verify and confirm customer orders through Sales Order Creation
• Responsible for full spectrum of Order Management including order entry, follow up customer's payments & Letter of Credit, broker's commission and shipment arrangements
• Aggressively & Pro-actively monitor open orders, identify potential issues and take necessary actions that ensure delivery performance and KPls
• Handle Customer's Complaint and follow up closely with QA for investigation result
• Prepare & Submit L/C documents on time and monitor the transaction until payment receipt