Tour Operations Executive

LIONHEARTLANDERS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading tour operator is seeking a tour coordinator to manage logistics and enhance customer experiences in the expanding tourism sector. Ideal candidates will have a background in tourism or hospitality management, excellent communication skills, and a passion for travel education, making this an exciting opportunity in a dynamic industry.

Qualifications

• Studied Tourism or Hospitality Management or related field.
• Working experience in tourism-related industry is a plus.
• Fluent in English and excellent communication skills.

Responsibilities

• Coordinate pre-tour and post-tour logistics, ensuring smooth tour operations.
• Manage inventory and conduct risk assessments for tours.
• Collaborate with internal teams to enhance customer experience.

Skills

Communication

Coordination

Attention to Detail

Computer Literacy

Personable

Education

Tourism, Hospitality Management, Business Administration

Job description

About The Company

Lionheartlanders is a tour operator, and National Education solutions provider. We conduct tours and educational programmes focusing on Singapore’s heritage and culture.

We create tour programs that focuses on The Singapore Story. Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content.

The perfect candidate is a dedicated team player who is enthusiastic about the travel and education sectors, and will be instrumental in ensuring the smooth operation of tours. If you are seeking growth and eager to challenge yourself in the expanding travel industry post-pandemic, this opportunity is ideal for you!

Job Responsibilities

• Coordinate pre tour work, which include planning of tours, tour logistics, liaising with tour guides and external vendors
• Coordinate post tour work such as collection of customer feedback.
• Ensure that tours run smoothly and maintain high standard of tours
• Provide feedback and work with internal teams (e.g sales) to enhance customer experience
• Assist in ground management by providing support to tour guides and operational staff.
• Involve in searching and scheduling of manpower
• Manage inventory tracking and ensure that all necessary equipment and supplies are available, well-maintained, and ready for use for each tour
• Conduct thorough risk assessment and develop risk management strategies
• Represent the company and interact with clients in a professional and presentable manner.
• Assist in procurement of goods and services required for tours and develop partnerships with suppliers
• Assist in product development and development-based projects.
• Monitor, track and report on feedback and online reviews (e.g. Google My Business, TripAdvisor, Facebook).
• Perform other ad-hoc and admin duties as assigned

Job Requirements

• Studied Tourism, Hospitality Management, Business Administration, or related field.
• Working experience in tourism-related industry is a plus
• Excellent communication skills and computer literacy
• Great coordination skills and attention to detail
• Personable and fluent in English