Tour Manager (Cruise/Rail/Train - Luxury Travel Itineraries/Product)

Recruit Haus Pte Ltd; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic professional to spearhead their Cruise/Rail business. You will develop strategic plans to enhance the company's position in the luxury travel market, manage supplier relationships, and ensure exceptional guest experiences. This role requires a strong background in product development and a deep understanding of the luxury travel sector. The successful candidate will thrive in a collaborative environment, working closely with marketing and IT teams to optimize product offerings and drive business growth. If you are passionate about creating memorable travel experiences, this opportunity is perfect for you.

Qualifications

• Experience in luxury travel product development, especially in cruise and rail.
• Strong skills in operations and project management.

Responsibilities

• Develop and manage cruise/rail products for high-end market.
• Negotiate with suppliers to maximize commissions and improve service quality.

Skills

Product Development in Luxury Travel

Customer Service Excellence

Communication Skills

Project Management

Data Analysis

Budget Management

Job description

Cruise/Rail Business

• Develop plan to grow Cruise/Rail business and establish company’s preeminent position in the high-end market

• Managed supplier’s relationship - negotiate with the cruises / trains to maximize commissions

• Train and support itinerary planning and sales & service effort of the Travel Specialist (eg: back up itinerary planning etc)

• Develop and manage all cruises / rail products including presentation on websites and travel reservation system

• Work with IT team to maintain the above-required information within Travel Management system

• Work with Marketing team for website itineraries, projects, regular EDMs, events and product launches

• Product statistics analysis to support Product Director for strategic decision making

• Gather feedback from the Sales Team on the suppliers services

Hotels, DMCs and Suppliers

• Constantly review & analyse business volumes to our suppliers and make recommendation according to business requirements & supplier’s service quality

• Manage and develop select suppliers’ relationship to ensure & improve quality of service provided to us

• Build a mutually meaningful relationship in terms of rates, marketing support and training / fam trips.

Job Requirements:

• Experience as Product Development related to cruise and rail luxury travel industry

• Proven track record of delivering exceptional customer service and creating unique memorable guest experiences

• Excellent in operations, communication/project management skills, with the ability to oversee complex logistics

• Thorough understanding of the luxury travel market, industry trends, and best practices

• Strong commercial acumen, with the ability to manage budgets, analyse data, and drive financial performance

• Exceptional communication and interpersonal skills, with the ability to engage with guests, team members, and external partners

Interested candidates, do submit your resume in MSWord to [e-mail] or contact [phone]