Title IT Support Engineer

Consolidated; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Technical Support Specialist to provide essential day-to-day IT support, focusing on Microsoft and Apple environments. This role involves troubleshooting, user support, and ensuring system integrity through patches and documentation. The ideal candidate will have 3-4 years of relevant experience with strong technical skills and communication abilities. Join a dynamic and innovative work environment offering opportunities for career growth and merit-based advancement.

Benefits

Competitive salary

Inclusive culture

Opportunities for cross-functional collaboration

Career growth

Merit-based advancement

Qualifications

• Proven work experience as Technical Support Engineer, Desktop Support Engineer, or similar role.
• 3-4 years' relevant experience preferred.
• Experience with Windows, Linux, Mac OS, iOS, and Android.

Responsibilities

• Provide day-to-day technical support for Microsoft and Apple environments.
• Conduct remote troubleshooting, diagnosing and resolving technical issues.
• Create technical documentation and SOPs, install authorized software.

Skills

Troubleshooting

Critical Thinking

Communication

Tools

Jamf

Intune

Airwatch

Kandji

Jira Service Management

ServiceNow

ManageEngine

Job description

As a Technical Support Specialist at Consolidated Group, your primary responsibility will be to provide day-to-day technical support for the installation, configuration, and deployment of Microsoft and Apple computing environments. You will play a crucial role in supporting IT operations, addressing user tickets related to hardware, software, and networking, conducting remote troubleshooting, diagnosing and resolving technical issues, and installing and supporting end-user devices. Additionally, you will be responsible for creating technical documentation and SOPs, installing authorized software, ensuring patches and upgrades are applied, and administering Mac, Windows OS, and iOS/Android devices through MDM.To excel in this role, you should have proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role. You should possess a working knowledge of office automation products, computer peripherals, and have experience with Windows, Linux, Mac OS, iOS, and Android environments. Strong troubleshooting and critical thinking skills are essential, along with experience in Jamf, Intune, Airwatch, or Kandji, and ticketing tools like Jira Service Management, ServiceNow, or ManageEngine. Excellent communication skills, knowledge of compliance and security best practices, as well as the ability to perform remote troubleshooting and provide clear instructions are key requirements for this position.At Consolidated Group, we offer a competitive salary, an inclusive culture, opportunities for cross-functional collaboration, career growth, and merit-based advancement. If you have 3-4 years of relevant experience, along with excellent communication and interpersonal skills, and a professional demeanor, we encourage you to apply for the position of IT - Support Engineer and become a valuable part of our team. Join us now and be a part of our dynamic and innovative work environment.,

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