TikTok Shop - Regional Partner Operations Manager Leader

Borr Drilling; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading company in e-commerce is seeking a Regional POM Leader to oversee the Partner Operations Manager Team. This role involves developing partner programs across the region, optimizing performance metrics, and managing a high-performing team. The ideal candidate will have significant project management experience and strong analytical skills.

Benefits

Inclusive workplace environment

Opportunities for professional growth

Diversity and inclusion initiatives

Qualifications

• At least 5 years of experience in project/program management.
• 2+ years in operational management/leadership.
• Experience in launching partner operations across multiple regions.

Responsibilities

• Develop and implement partner programs to enhance workflows and performance metrics.
• Track key performance indicators and analyze data for improvements.
• Hire, train, and develop the team of Partner Operations Managers.

Skills

Project Management

Customer Service

Analytical Skills

Stakeholder Management

Problem Solving

Education

Bachelor's Degree in Business Administration

Master's Degree in Business Administration

Job description

Responsibilities

About the Team: E-commerce's Governance and Experience (GNE) is a global team committed to customer satisfaction, promoting a sustainable and risk-free sales environment, and delivering a seamless purchase experience. The Service and Moderation Team (SMT), part of GNE, aims to provide trustworthy and excellent service experiences for TikTok Shop users. SMT is seeking a Regional POM Leader to oversee the Partner Operations Manager Team.

Roles & Responsibilities:

1. Leading partner operations programs: Develop and implement partner programs across the region to enhance workflows, processes, and performance metrics. Regularly evaluate and refine these programs to align with company goals. Monitor success through quarterly reviews and adjust strategies as needed.
2. Performance metrics and data analysis: Track key performance indicators related to partner operations. Analyze data to identify improvement areas and optimize outcomes. Share insights with stakeholders to support decision-making.
3. Collaboration with cross-functional teams: Build strong relationships with teams such as process & product, quality & training, and resource teams. Facilitate communication to ensure seamless collaboration, address issues, and maximize efficiency.
4. Talent management and leadership: Hire, train, and develop a high-performing team of Partner Operations Managers. Provide mentorship, conduct performance evaluations, and support team members' professional growth.

Qualifications

Minimum Qualifications:

• Bachelor's Degree in business administration, project management, or equivalent practical experience.
• At least 5 years of experience in project/program management, online moderation, or customer service, with 2+ years in operational management/leadership.
• Experience launching and managing partner operations across multiple regions.
• Flexibility to travel frequently to partner sites.

Preferred Qualifications:

• Master's degree in business administration or equivalent.
• Experience in e-commerce or marketplace platforms.
• Proven ability to facilitate business reviews, influence stakeholders, and reach agreements with senior management.
• Self-motivated with strong stakeholder management and problem-solving skills, thriving in ambiguous environments.

Job Information

About TikTok

TikTok is a leading platform for short-form mobile videos, inspiring creativity and bringing joy. Our headquarters are in Los Angeles and Singapore, with offices worldwide.

Why Join Us

We foster creativity, innovation, and diversity, aiming to create value and joy for our communities. We embrace challenges, iterate constantly, and cultivate an "Always Day 1" mindset to achieve breakthroughs. Join us to grow and innovate together.

Diversity & Inclusion

TikTok values an inclusive workplace that reflects the diverse communities we serve. We celebrate different perspectives and are committed to creating an environment where everyone is valued for their unique skills and experiences.