TikTok Shop - Global Moderation Process Program Manager

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Process Program Manager for its Governance and Experience (GNE) organization to drive global moderation governance and standardized processes across TikTok Shop moderation operations.

You will partner with regional teams and cross-functional stakeholders to design scalable operational models that balance platform integrity with growth and user experience, including AI-driven moderation transformation.

Qualifications

• Bachelor’s degree or equivalent in Business, Operations, Program Management, or related fields.
• Experience managing global operations, governance, or moderation-related programs.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience driving process transformation and operational improvement initiatives.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Ability to manage ambiguity and operate in fast-paced environments.

Responsibilities

• Design, standardize, and maintain global moderation processes, workflows, and governance frameworks.
• Drive alignment of regional moderation operations with global standards and execution guardrails.
• Establish scalable operational models that support business growth and AI-driven moderation transformation.
• Develop governance mechanisms, escalation frameworks, SOPs, and operational controls.
• Partner with regional moderation teams to operationalize global processes and initiatives.
• Collaborate with Governance, Strategy, Quality, and Operations stakeholders on process implementation and optimization.
• Facilitate cross-functional alignment on operational standards, moderation workflows, and execution expectations.
• Identify process gaps, operational inefficiencies, and moderation risks through data-driven analysis.
• Lead process improvement initiatives focused on moderation quality, scalability, consistency, and efficiency.
• Monitor process compliance, operational health, and workflow effectiveness across global markets.
• Support rollout readiness and change management for new moderation capabilities and governance initiatives.
• Drive operational readiness for AI-assisted moderation workflows and automation initiatives.
• Partner with Product teams to translate operational pain points into scalable tooling and automation opportunities.
• Support adoption of intelligent moderation solutions across regional operations.

Skills

Stakeholder management

Cross-functional collaboration

Process transformation

Analytical thinking

Ambiguity management

Fast-paced environment

Education

Bachelor’s degree or equivalent in Business/Operations/PM

Tools

AI tooling familiarity

Job description

Responsibilities

Description Global E-Commerce's Governance and Experience (GNE) organization is responsible for ensuring a safe, trustworthy, and high-quality marketplace experience for buyers, sellers, and creators across the platform. GNE Moderation ensures a safe, compliant, and trustworthy marketplace within TikTok Shop by enforcing platform policies across listings, sellers, and content. Through a combination of human expertise, machine learning, and automation, the team drives consistent moderation, mitigates platform risks, and supports a high-quality user experience across global markets. The Process Program Manager is responsible for driving global moderation governance, operational frameworks, and process standardization across TikTok Shop moderation operations. This role partners closely with regional moderation teams, Governance, Product, Quality, and cross-functional stakeholders to design scalable operational processes that balance platform integrity, operational efficiency, and user experience.

Roles & Responsibilities

• Design, standardize, and maintain global moderation processes, workflows, and governance frameworks
• Drive alignment of regional moderation operations with global standards and execution guardrails
• Establish scalable operational models that support business growth and AI-driven moderation transformation
• Develop governance mechanisms, escalation frameworks, SOPs, and operational controls
• Partner with regional moderation teams to operationalize global processes and initiatives
• Collaborate with Governance, Strategy, Quality, and Operations stakeholders on process implementation and optimization
• Facilitate cross-functional alignment on operational standards, moderation workflows, and execution expectations
• Identify process gaps, operational inefficiencies, and moderation risks through data-driven analysis
• Lead process improvement initiatives focused on moderation quality, scalability, consistency, and efficiency
• Monitor process compliance, operational health, and workflow effectiveness across global markets
• Support rollout readiness and change management for new moderation capabilities and governance initiatives
• Drive operational readiness for AI-assisted moderation workflows and automation initiatives
• Partner with Product teams to translate operational pain points into scalable tooling and automation opportunities
• Support adoption of intelligent moderation solutions across regional operations

Qualifications

Minimum Qualification(s)

• Bachelor’s degree or equivalent experience in Business, Operations, Program Management, or related fields
• Experience managing global operations, governance, or moderation-related programs
• Strong stakeholder management and cross-functional collaboration skills
• Experience driving process transformation and operational improvement initiatives
• Strong analytical, problem-solving, and strategic thinking capabilities
• Ability to manage ambiguity and operate in fast-paced environments

Preferred Qualification(s)

• Experience working with moderation, trust & safety, governance, or platform operations is preferred
• Familiarity with AI, automation, and operational tooling ecosystems is a plus

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.