TikTok Shop E-Commerce Anti-fraud Investigations and Operations Specialist

TikTok; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Join a leading company as an Anti-fraud Investigation Specialist, where you'll ensure marketplace integrity by investigating fraudulent activities and collaborating on workflow optimization. Your analytical skills will be key in identifying abuse patterns and supporting customer feedback de-escalation. If you have a background in fraud operations and a knack for detail, this role offers a chance to make a significant impact in a dynamic environment.

Qualifications

• At least 1 year of experience in fraud operations.
• Detail-oriented and analytical with large datasets.

Responsibilities

• Investigate patterns of fraudulent transactions.
• Provide insights to customer-facing teams.
• Conduct risk reviews for business activities.

Skills

Analytical Skills

Attention to Detail

Tools

SQL

Python

Job description

Responsibilities

About the team: The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.

As an Anti-fraud Investigation Specialist, you will be responsible for monitoring anomalies, responding to escalations and appeals, performing root cause analysis to identify gaps in products and processes, and collaborating on workflow optimization to resolve pain points.

Responsibilities:

1. Actively investigate and analyze patterns of fraudulent transactions and abusive conduct to protect platform integrity.
2. Identify abuse patterns and perform root cause analysis to understand methods and motives of exploitation.
3. Provide investigation insights to customer-facing teams and support de-escalation of customer feedback.
4. Conduct risk reviews for business activities and offer support before, during, and after activities.
5. Respond to requests from law enforcement and regulatory agencies, collating necessary information for submission.
6. Manage and escalate fraud incidents appropriately.
7. Perform other ad-hoc tasks related to fraud operations.

Qualifications

Minimum Qualifications:

• At least 1 year of professional experience in operations and investigations related to fraud, abuse, or cybercrime.
• Detail-oriented and highly analytical with the ability to understand complex relationships among large datasets.

Preferred Qualifications:

• Knowledge of SQL, Python, or similar tools is a plus.
• Strong ability to gather information from various sources to support investigation hypotheses.
• Ability to work well under pressure and prioritize high-impact escalations.