Enable job alerts via email!

TikTok Shop - Appeal Program Manager

Tik Tok

Singapore

On-site

SGD 60,000 - 80,000

Full time

12 days ago

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A leading technology company seeks a Project Manager for their Appeals Team in Singapore. This role involves managing cross-functional teams and driving process improvements in a fast-paced environment. The ideal candidate should possess a degree, expertise in customer service operations, and a strong project management background.

Qualifications

  • Experience in customer service operations and strategy.
  • Experience in program or project management, preferably in product management.
  • Ability to work cross-functionally with diverse teams.

Responsibilities

  • Act as the point of contact for external appeals and coordinate business requirements.
  • Manage project discussions and keep programs on track.
  • Lead internal programs within the appeal team.

Skills

Project management
Stakeholder management
Process improvement

Education

Bachelor's degree or equivalent

Job description

Responsibilities

  • Be the POC for appeals for external teams, collect business requirements and implement well within Appeal team
  • Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams
  • Coordinate the appeal resources to launch new markets
  • Lead the appeal team internal programs
  • Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track

Qualifications

  • Bachelor's degree or equivalent practical experience
  • Experience in customer service operations and strategy, program, or project management; preferably with experience in product program management
  • Experience working cross functionally with tech and/or non-tech teams globally
  • Experience in driving product and process enhancements in a fast paced environment

Preferred Qualifications

  • Experience in working with stakeholders across different geographic locations
  • Experience in the E-commerce marketplace platform or Customer Service is a plus
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.