TikTok Shop - Anti-Fraud Data Analyst

TikTok Pte. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is looking for an Anti-fraud Analyst to enhance marketplace security and user satisfaction. This role involves data analysis, collaboration across teams, and improvement of fraud detection systems. Candidates should hold a Bachelor’s degree in a relevant field and possess strong analytical skills, including experience with SQL and various analytical tools. Familiarity with eCommerce fraud is preferred.

Qualifications

• Minimum qualifications include a Bachelor's degree or higher.
• Strong data analysis skills with complex datasets.
• Experience with AI and machine learning is a plus.

Responsibilities

• Monitor, audit, and analyze potential fraudulent cases.
• Collaborate with product managers and data scientists.
• Understand trends of fraudulent activities and build intelligence systems.

Skills

Data analysis

SQL

Analytical tools (SAS, R, Python)

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Business Analytic, Math, Statistics or related field

Tools

SQL

SAS

R

Python

Job description

Responsibilities

About the team Ecommerce's Governance and Experience(GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud analyst, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, and seller-creator affiliation.

Responsibilities

• Apply investigational and analytic skills to monitor, audit, and analyze potential fraudulent cases and produce root cause analysis report with value-added risk mitigation suggestions.
• Collaborate with product managers, data scientists, and the engineering team to evaluate the efficiency of existing tools, processes, and models related to fraud management.
• Understand the trends and intelligence of fraudulent activities in each market and build intelligence systems to mitigate fraud.
• Define key performance metrics and build detailed reporting models for effective tracking, reporting, and feedback on measures implemented.
• Drive process implementation and improvement that streamlines determination of fake orders, incentive abuse, and/or other types of fraud.
• Communicate findings and complex results to key stakeholders and manage timeline of mitigation projects.

Qualifications

Minimum Qualifications

• Bachelor's degree or above with a background in Computer Science, Business Analytic, Math, Statistics, or related field.
• Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets and able to derive the characteristics of different scenarios.
• Comfortable in a matrix organization and to drive cross-functional and cross-regional collaborations.
• Strong attention to detail and ability to notice discrepancies in data.
• Experience with SQL and analytical tools (SAS, R, Python) is a must.
• Experience with AI and machine learning is a plus.

Preferred Qualification

• Familiarity with risk and fraud in Ecommerce fields is a strong plus;