Tier 1 SaaS Support Specialist — Data Platform

Odaseva; Singapore; Hybrid; SGD 42,000 - 62,000; Full time

Job summary

Odaseva is seeking a Tier 1 Support Specialist to join our Super Awesome Support team, delivering world-class service to customers on inquiries and issues. You will engage with clients, provide timely updates, and help create a memorable support experience.

In this role you will collaborate across the Odaseva ecosystem, wear multiple hats when needed, and contribute to QA for bugs and new features while growing with a fast‑growing team of experts.

Qualifications

• 2–3 years resolving technical issues for clients in a SaaS environment.
• Experience building lasting customer relationships and/or customer support experience.
• Ability to multitask between calls, emails and open cases to resolve issues.
• Ability to thrive under tight deadlines and manage priorities.
• Excellent communication and presentation skills.
• Full professional proficiency in English.
• Able to cover weekend support.

Responsibilities

• Respond to support tickets and inquiries through phone, e‑mail, and live chat.
• Diligently work with customers by providing regular updates to tickets and open issues.
• Communicate closely with Support tier 2 to troubleshoot and resolve issues.
• Assist with QA regarding bugs and new features, consistently test functionality of the platform.
• Assist in managing the knowledge base to help clients find answers to frequently asked questions.
• Be passionate about making our customers happy.
• Be open to wearing multiple hats with a readiness to support all members of the Odaseva team.

Skills

Technical support

Customer relations

Multitasking

Time management

Communication

Weekend shifts

English proficiency

Tools

Salesforce

Job description

Odaseva is seeking a Tier 1 Support Specialist to join our Super Awesome Support team, delivering world-class service to customers on inquiries and issues. You will engage with clients, provide timely updates, and help create a memorable support experience.

In this role you will collaborate across the Odaseva ecosystem, wear multiple hats when needed, and contribute to QA for bugs and new features while growing with a fast‑growing team of experts.