Territory Manager-Bhandara-VID Zone

airtel; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Airtel is seeking a Territory Sales Manager to lead sales operations and improve customer experience in Singapore. The role involves managing a large territory, driving revenue through channel partnerships, and enhancing market penetration. Ideal candidates should possess strong sales and relationship management skills, with at least 2 years of relevant experience. A graduate degree is preferred. Join Airtel to make a significant impact within a dynamic industry.

Qualifications

• 2+ years of experience in sales, preferably in Telecom or FMCG.
• Proficiency in sales and marketing techniques.

Responsibilities

• Drive revenue growth by focusing on new and existing channel partners.
• Implement processes to enhance overall customer experience and satisfaction.
• Manage and expand channel/distributor network.

Skills

Customer Satisfaction

Sales Techniques

Team Management

Relationship Management

Education

Full time graduate degree, MBA / PGDM (optional)

Tools

MS Office

Job description

#BAL_Mass RetailJob DescriptionBorn in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.Limitless ImpactWe create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee:You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless OwnershipYou get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless CareersYou have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.So come join us, and #BeLimitless. Because you are.Job DetailsJob Title Territory Sales Manager Mass RetailDesignation Territory Sales ManagerJob CodeFunction D2CSub-Function Mass RetailLocationLevel/Grade Senior ExecutivePosition DescriptionThe purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with channel partners & foster business relationships to enhance business for D2C mass retail.Organizational RelationshipReporting To Regional Mass Retail Head (~ Zonal / Area Manager)Total number of employees supervised by you DIRECTLY or INDIRECTLYManagerial Individual ContributorsDirectly 6 to 7Indirectly 6 to 7Key Responsibilities & Accountabilities Sales Management:Drive revenue growth by focusing on new & existing channel partners and expanding the company's footprint within the territory.Optimize the sales and distribution network to enhance market penetration of the business.Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets.Ensure brand visibility through organized go-to market merchandising activities to achieve tertiary recharge sales & gross prepaid targets. Customer Experience:Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.Ensure compliance with policies and processes by the channel partners and ensure customer SLAs are met.Lead timely closure of service request loops & intervene and handle complaints in case of escalations. Stakeholder Management:Manage & expand channel / distributor network through incentives and seamless grievance redressal.Form partnerships and train partners on product features / sales techniques / market positioning to strengthen the mass retail business.Effectively implement active relationship management programs & negotiate agreements with partners to ensure mutually beneficial terms and conditions.Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management. People ManagementLead the territory team and update their knowledge base to cater to the organizational need. Coordinate between mass retail Zonal / Area managers of sales and service.Manage the team responsible for installing, servicing, and repairing structures and major components.Anchor trainings as required for team member development.Own and manage a strong people connects at all levels across the organization.Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies.Knowledge, Certifications and ExperienceEducation Qualification Full time graduate degree, MBA / PGDM (optional)Total Experience 2+ years of experience in sales preferably Telecom / FMCGKey InteractionsInternal / External Stakeholders(Internal means External to the department and internal to the organization; External means External to the organization)Internal Zonal / Area Sales Managers & Field Sales ExecutivesExternal Urban / Rural Promoters & Channel PartnersSkills and CompetenciesTechnical Competencies Proficiency in sales and marketing techniquesBasic knowledge of MS Office: Excel, PowerPoint, Word & Outlook,

• Job Tags customer satisfaction, customer experience, relationship management, sales

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