TERMINAL OPERATIONS MANAGER (POS SYSTEM) / UP TO $7K

AEON SEARCH CONSULTING PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A prominent consulting firm in Singapore is seeking a Deployment Project Manager to oversee payment terminal deployment projects. The ideal candidate will have over 8 years of operations management experience, including 3 years in payment terminal deployments, and a proven track record with compliance and security standards. This role involves developing protocols, managing deployment workflows, and leading a team to enhance service quality.

Qualifications

• 8+ years in field operations management, with 3+ years in payment terminal/POS deployment.
• Proven track record managing large-scale hardware deployment projects.
• Experience with PCI compliance and payment security standards.

Responsibilities

• Oversee end-to-end Payment terminal deployment projects from planning to execution.
• Develop and implement standardized installation protocols, SLAs, and KPIs.
• Optimize deployment workflows to reduce downtime and improve efficiency.

Job description

• Oversee end-to-end Payment terminal deployment projects from planning to execution.
• Develop and implement standardized installation protocols, SLAs, and KPIs.
• Optimize deployment workflows to reduce downtime and improve efficiency.
• Manage junior deployment staff on installation protocols and troubleshooting.
• Conduct training programs to upskill team on systems and new technologies.
• Establish performance metrics and conduct regular team evaluations. 3.
• Serve as escalation point for complex hardware/software issues.
• Ensure all deployments comply with company security standards.
• Liaise with Product and Technology teams to provide field feedback for improvements.
• Act as primary contact for enterprise merchant deployments and key accounts.
• Manage relationships with logistics partners, vendors, and third-party contractors.
• Collaborate cross-functionally with Business & Enterprise, Customer Experience, Product and Technology teams.
• Analyze deployment metrics (success rates, turnaround time, issues).
• Prepare executive reports on deployment progress and challenges.
• Drive initiatives to enhance service quality and cost efficiency

Requirements:

• 8+ years in field operations management, with 3+ years in payment terminal/POS deployment
• Proven track record managing large-scale hardware deployment projects
• Experience with PCI compliance and payment security standards
• Expertise in payment terminal hardware/software configurations
• Understanding of networking (Wi-Fi, Ethernet, cellular)
• Proficiency with deployment management tools and CRM systems