Tencent Cloud - Network Product Solution Architect (Singapore)

TENCENT CLOUD INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global technology company is seeking a Network Product Solution Architect in Singapore to drive customer success through tailored solutions and expert-level technical support. The ideal candidate has over 5 years of experience in technical support within the public cloud networking domain and is fluent in both English and Chinese Mandarin. In this role, you will design network architecture, collaborate with sales teams, and provide support for Southeast Asian customers.

Qualifications

• 5+ years in technical support and solution roles, ideally in public cloud networking.
• Proficient in public cloud network technologies and advanced networking concepts.
• Experience in managing high-pressure environments with strong communication skills.

Responsibilities

• Collaborate with sales and technical teams to drive product sales.
• Design network architecture solutions tailored to customer needs.
• Conduct analyses and develop product roadmaps with backend teams.
• Promote cloud products to enhance sales teams' understanding.
• Provide technical support for customers across Southeast Asia.

Skills

Technical support experience

Solution architecture

Networking concepts knowledge

Fluent English

Fluent Chinese Mandarin

Problem-solving skills

Education

Bachelor's degree in Computer Science or equivalent

Job description

Tencent Cloud - Network Product Solution Architect (Singapore) page is loaded

Tencent Cloud - Network Product Solution Architect (Singapore)

Apply remote type Onsite locations Singapore-CapitaSky time type Full time posted on Posted Yesterday job requisition id R105839

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

As a Tencent Cloud Network Product Architect, you will drive customer success through expert-level technical support and tailored solutions, empowering frontline sales and architectural teams to achieve their objectives. Utilizing exceptional technical abstraction skills and foresighted insights, you will contribute to the ongoing evolution and enhancement of our network product offerings. Based in Singapore, this role supports Southeast Asian and overseas customers with regular travel to neighbouring countries.

Responsibilities

• Collaborate with industry frontline sales and technical teams to identify and capitalize on sales opportunities for network products, driving the achievement of cloud network product sales targets.
• Design and tailor network architecture solutions that cater to the needs of various industry customers, aligning with the capabilities of our network products and ensuring successful implementation through diligent follow-up and facilitation.
• Conduct in-depth analyses of industry-specific demands for network products, distilling and summarizing findings to co-develop medium and long-term product roadmaps with the backend team.
• Promote cloud network products, solutions, new features, functionalities, and application practices to frontline sales teams, enhancing their understanding and ability to effectively position our offerings.
• Provide technical support for Southeast Asian and overseas customers, based in Singapore with periodic travel.

Who We Look For

• Bachelor’s degree in Computer Science or its equivalents.
• More than 5 years of extensive experience in technical support, solution-related roles, and pre-sales within the public cloud networking domain, demonstrating exceptional commercial acumen and effective sales guidance.
• Proficient in the fundamental principles of mainstream public cloud network technologies, well-versed in the technical attributes of popular public cloud offerings, and deeply knowledgeable about advanced networking concepts such as network virtualization, Software-Defined Networking (SDN), Overlay networks, and BGP protocols.
• Fluent in both English and Chinese Mandarin, with the ability to articulate and write complex technical solutions effectively.
• Meticulous work habits, strong organizational skills, logical thinking, and a keen aptitude for analysis and problem-solving
• Capable of managing high-pressure work environments with ease, exhibiting superior coordination and interpersonal communication skills.
• Significant experience and a deep understanding of vertical industries are preferred.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.