Temporary Customer Service Officer

This role provides a professional TOP handover experience for our customers and to assist in the timely rectification of defects/resolve of customers complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

Responsibilities:

• Unit inspection, readiness/preparation: Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.
• Defects Rectification: Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
• Unit handover to owners: Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
• Assist in the resolution of owners complaints arising from defects and other areas and ensure owners complaints resolved satisfactorily.

We regret that only shortlisted candidates will be notified.

Interested applicants please send your updated resume to noga.lim@peopleprofilers.com.

Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
www.peopleprofilers.com

Required Skills: