Temp Customer Service Assistant - Contact Centre

People Profilers; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector seeks to hire a customer service representative for maternity cover in a contact center environment. The ideal candidate will manage customer enquiries, ensure satisfactory service delivery, and coordinate with various departments. Interested applicants with relevant qualifications are encouraged to apply.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Higher NITEC or Diploma in healthcare preferred.
• Excellent verbal communication skills required.
• Prior experience in healthcare or service industry is an advantage.

Responsibilities

• Deliver excellent customer service via phone, email, or chat.
• Assist callers with requests including appointment scheduling.
• Liaise with other departments to ensure requests are resolved.

Skills

Verbal Communication

Customer Service

Education

Higher NITEC in a relevant healthcare course

Diploma from a recognised institution

Job description

Key Duties and Responsibilities:

• Deliver excellent customer service through timely and professional response to enquiries via phone calls, emails or chats.

• Assist callers with their requests, e.g. appointments scheduling (new appointments, reschedule or cancel existing appointments) and general enquiries.

• Coordinate and liaise with other departments in the hospital(s) to ensure requests are followed up on and resolved.

Requirements:

• Higher NITEC in a relevant healthcare course or Diploma from a recognised institution

• Excellent verbal communication skills

• Prior Experience in the healthcare or service industry will be an advantage

• S$2,500 to S$2,700.

• Maternity cover in a Group Contact Centre environment (Ancillary) for 3 months

• Working hours will be from 8.30am to 6.00pm (Mon to Thurs) and 8.30am to 5.30pm (Fri).

• Working location will be at Jurong East

Job ID: L438X44V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

· 20 Cecil Street, #08-09, Plus Building, Singapore 049705

· Tel: [phone]

· EA Licence Number: 02C4944

· EA Registration Number: R1108448

· EA Personnel: Tan Lili Gesse

People Profilers Pte Ltd (People Profilers) has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (e2i), to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilerss PDPA and e2is PDPA (https://www.e2i.com.sg/pdpa/).