Temp contract staff for NTU Library User Services and Spaces (USS)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a Service Desk professional to manage duties aligned with library excellence standards. Candidates must have a bachelor's degree, minimum 3 years in customer service, and strong organizational skills. Key tasks include supervising library operations, training staff, and contributing to service improvement initiatives. Working hours include after-office-hour services, with a contract period from August 2025 to March 2026.

Qualifications

• Minimum of 3 years work experience in customer service-related industry.
• Experience in operations or communications role in academic libraries.
• Familiarity with library management systems preferred.

Responsibilities

• Provide efficient Service Desk duties aligned with service standards.
• Supervise collection maintenance for optimal resource accessibility.
• Train and lead Student Assistants in library tasks.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Data analysis

Project management

Education

Bachelor’s degree or diploma

Tools

MS Office (Word, Excel, PowerPoint)

Alma Library Management System

Job description

Job Scope:

• Provide efficient and high-quality Service Desk duties that align with NTU Library’s service excellence standards including After Office Hours (AOH) services during designated weekday evening and weekend opening hours.
• Perform and supervise collection maintenance activities for optimal resources accessibility.
• Operate the Alma Library Management System efficiently and effectively.
• Analyse current library processes and identify opportunities for improvement.
• Train, guide and lead a pool of Student Assistants on delivering library operational tasks and procedures.
• Monitor and provide timely feedback on user spaces in the libraries in terms of cleanliness and condition.
• Troubleshoot and maintain library equipment.
• Contribute to service or space transformation initiatives or projects.
• Perform administrative tasks which includes (but not limited to) rostering of staff and Student Assistants, budget tracking, and procurement.
• Provide relevant data and reports from the library system to facilitate decision-making by the management.
• Support workplace safety by assisting in safety-related tasks.
• Any other tasks as assigned by the reporting officer.

Expectations:

• A bachelor’s degree or diploma (in any field).
• Minimum of 3 years work experience in customer service-related industry.
• Proficient in MS Office Word, Excel and Powerpoint.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environment.
• Familiarity with library management systems and some knowledge in data analysis will be added advantage.
• Experience in Project Management will be added advantage.

Working hours:

Mondays to Thursdays: 8.30 am to 5.45 pm

Friday: 8.30 am to 5.15pm

Deliver after-office-hours (AOH) services during weekday and weekend opening hours:

1. Weekdays (estimated once a week)

Monday to Thursday : 2.45pm – 9.45pm

Friday: : 3.30 – 9.45pm

2. Saturday (estimated once a month)

Working hours: 8.15am – 5.15pm

• There are AOH service on Sundays from 9.15am – 4.30pm, at pre- and during examination period, of which Library colleagues would be informed in advance on the duty roster.

Contract Period: August 2025 - March 2026

Location: Nanyang Avenue

EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R22110485