Telesales Officer (Novena/Customer Engagement/Office Hour)

Just Recruit Singapore Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for a hybrid Telesales & Customer Service role. This position involves providing excellent customer service through inbound and outbound calls, focusing on Credit Cards and Unsecured Loans. With a supportive environment, you will have the opportunity to cross-sell banking products and assist customers with their financial needs. The role offers a competitive salary with the potential for significant monthly commissions and bonuses based on performance. If you're ready to embark on a rewarding career in customer service and sales, this is the perfect opportunity for you!

Qualifications

• No experience is required, making this role accessible to all.
• Strong customer service and sales skills are essential.

Responsibilities

• Handle customer queries regarding fees and banking needs.
• Cross-sell unsecured retail banking products through calls.
• Follow up on necessary documents for application submission.

Skills

Customer Service

Communication Skills

Sales Skills

Education

GCE ‘N’ or ‘O’ Level

Job description

This is a hybrid Telesales & Customer Service role and is required to provide good customer service by handling inbound and outbound call activities relating to Credit Cards and Unsecured Loans with a cross-selling component as part of the job scope. They may also have to handle the Activation and Retention of Credit Cards for consumers.

Job Details:

• Salary ranges from $2,000 to $2,200 + Monthly Commission + Performance Bonus
• Monthly Commission Payout Structure: The incentive’s payout ranges from $1,000 - $6,000 subject to the monthly threshold. (Has the potential to earn more than $8,000 gross monthly subject to incentives tiers and performance.)
• Mon to Fri / 9AM to 6:30PM
• 1-Year Contract (Renewable/Convertible)
• Location: Novena

Responsibilities:

• Handling customer queries such as Penalty Fees, Annual Fees or Banking needs
• Cross-sell Unsecured Retail Banking Products via Inbound / Outbound Calls.
• Recommend and persuade customers with regard to unsecured retail banking products.
• Follow up on income documents and any other relevant documents required for application submission.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level
• No experience is welcome to apply

Interested candidates can kindly apply via JobStreet.

Just Recruit Singapore Pte Ltd (EA12C6295)