Telephone Operator (North Region)

KIM YEW INTEGRATED PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading facilities management company in Singapore is seeking a proactive individual to manage operations in the Fault Management Centre. This role involves coordinating services, responding to incidents, and requires proficiency in English alongside relevant educational qualifications. The ideal candidate will have experience in customer service or frontline roles and be capable of working shifts.

Qualifications

• At least three 'O' level passes needed.
• Proficient in English and one other language.
• Relevant experience in frontline/call center preferred.

Responsibilities

• Coordinate servicing and repairs at the Fault Management Centre.
• Respond to faults/incidents per established SOP.
• Generate Fault Reports and support facility supervisor as needed.

Skills

Customer Service

Communication

Problem Solving

Education

O levels passes (including English)

Higher Nitec in Mechanical/Electrical/Electronics Engineering

Job description

Descriptions

• Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre
• To act and respond to faults / incidents / complains as per established SOP
• Generating Fault Reporting
• Support in other roles as may be instructed by facility supervisor

Requirements

• At least three (3) ‘O’ level passes (including English), and Higher Nitec and above or Equivalent in Mechanical/ Electrical / Electronics Engineering.
• At least Two (2) years of relevant experience dealing with customers in a frontline / call center experience
• Candidate with facilities maintenance experience will be prefered or deal with fault / repairs reporting for buildings.
• Be proficient in English and one other language, computer literate, adequate typing skills
• Able to handle and swiftly respond with proper etiquette to telephone calls, emails received.

Based in Tagore Lane

Able to work on shifts