Telephone Operator

Holiday Inn Singapore Atrium; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

Join a leading company as a Telephone Operator, responsible for managing calls and guest queries in a professional manner. This role requires excellent customer service skills and offers a competitive remuneration package along with employee benefits to support career growth and development.

Benefits

Competitive remuneration

Health and dental insurance

Birthday off / Duty meal

Training and Development Opportunities

Up to 50% F&B discount at IHG Hotels selected restaurants

Special employee hotel accommodation rates at all IHG Hotels worldwide

Qualifications

• Requires 1 year’s experience in customer service.
• Proficient in Microsoft Office and Front Office System.
• Possesses problem solving and organizational abilities.

Responsibilities

• Process incoming and outgoing calls accurately and courteously.
• Assist guests with international calls and directory queries.
• Attend to guest queries and report complaints to the Telephone Supervisor.

Skills

Customer Service

Problem Solving

Organizational Skills

Education

High School or Vocational Certificate in Business Management, Business Study or equivalent

Tools

Microsoft Office

Front Office System

Job description

Join us as a Telephone Operator in Holiday Inn Singapore Atrium. Your main responsibilities are answering incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and the brand.

Your day to day tasks:

• Process all incoming and outgoing calls accurately and courteously

• Records and controls accurately wake up calls

• Pages guests in co-operation with concerned departments

• Assists guests with international calls and directory queries

• Attends to all guest queries and requests promptly, calls guests by name whenever possible

• Handles guests needs or requests and reports complaints to the Telephone Supervisor

• Aware of local telephone listings and frequently dialed numbers

• Report on logbook daily

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

Requirements:

• High School or Vocational Certificate in Business Management, Business Study or equivalent, with 1 year’s experience in customer service

• Proficient in the use of Microsoft Office and Front Office System.

• Possesses problem solving and organizational abilities.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going tocareers.ihg.com [link removed]!

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