Telephone Operator

WYNDHAM SINGAPORE HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Telephone Operator to manage guest inquiries and ensure smooth communication via telephone. The ideal candidate will possess strong communication skills and relevant experience in a hospitality setting, contributing to excellent customer service and guest satisfaction.

Qualifications

• Relevant experience as a Telephone Operator in a hotel.
• Strong communication and customer service skills.
• Ability to handle challenging situations.

Responsibilities

• Handle internal & external guest inquiries over the phone.
• Ensure calls are transferred to the correct parties efficiently.
• Process guest requests for wake-up calls and others.

Skills

Communication

Customer Service

Problem Solving

Job description

Job Responsibilities

Handle internal & external guest enquiries over the phone tactfully and in a courteous way

Ensure calls are transferred to the correct parties

Responsible for efficient transferring of internal and external calls using the switchboard

Familiar with fire and emergency procedures

Communicate requirements by internal or external stakeholders to the correct department

Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding & others

Requirements

Strong communication and customer service oriented

Problem-solving skills and ability to handle challenging situations

Relevant experience as a Telephone Operator in hotel