Telephone Operator

GOODWOOD PARK HOTEL PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious heritage hotel in Singapore seeks a Front Office team member to manage guest service calls and requests. The ideal candidate has at least 1 year of customer service experience, is attentive to detail, and can communicate effectively in English. Proficiency in OPERA is an advantage. Join us to help provide outstanding hospitality.

Qualifications

• Minimum 1 year of customer service experience.
• Attentive to details and service-oriented.
• Conversant in written and spoken English.

Responsibilities

• Answer all incoming calls through the PABX switchboard.
• Handle all guest requests and process wake-up calls.
• Generate room service orders and report faults to vendors.

Skills

Customer service experience

Attention to detail

Service orientation

Team player

Proficiency in OPERA

Tools

OPERA

Job description

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Communication Services Manager, your job responsibilities include, but not limited to:-

Responsibilities

• Answers all incoming calls through the PABX switchboard.
• Handle all guest requests.
• Process Wake Up calls.
• Process messages for guests.
• Process F&B reservations and restaurant enquiries.
• Generate room service orders.
• Report fault to Vendors to maintain our in-house system (NGB/STARHUB/NEC/SINGTEL).
• Maintain and keep record of all equipment and phones.

Requirements

• Minimum 1 year customer service experience.
• Attentive to details. Service oriented and a team player.
• Conversant in written and spoken English.
• Proficient in OPERA will be added advantage.

For more information, please visit www.goodwoodparkhotel.com.

Please be informed that only shortlisted candidates will be notified.