Telemarketing Specialist (General Insurance)

ECICS LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance sector seeks a driven Telesales professional to enhance customer acquisition for motor insurance products. The ideal candidate will have substantial experience in Telesales, coupled with industry-recognized certifications, to independently manage customer interactions and ensure high service standards. Join us to leverage your skills in a vibrant work environment and drive meaningful results.

Qualifications

• 2+ years in Telesales, ideally in personal lines general insurance.
• Strong negotiation and consultative skills for lead conversion.
• Excellent verbal and written skills; proficiency in local languages a plus.

Responsibilities

• Conduct proactive outbound Telesales for motor insurance renewals.
• Manage and resolve customer queries across phone, email, and chat.
• Work independently to meet Telesales call conversion targets.

Skills

Negotiation

Consultative Telesales

Interpersonal Skills

Communication

Education

GCE O-Level/Diploma or equivalent

General Insurance certifications (BCP, PGI, CommGI)

Job description

Roles & Responsibilities:

1. Conduct proactive outbound Telesales activities to acquire renewal customers for general insurance - Motor Insurance.
2. Manage customer queries promptly, ensuring high service standards and compliance with company policies, SOPs, and regulatory requirements.
3. Respond to customer queries professionally and facilitate resolution of problems while anticipating customers’ needs in phone, email and chat.
4. Work independently and engage proactively with stakeholders to meet Telesales call conversion targets.
5. Required to work outstation.
6. Perform any other ad-hoc roles assigned from time to time.

Qualifications & Requirements:

• GCE O-Level/Diploma or equivalent.
• General Insurance certifications (BCP, PGI, CommGI) required.
• At least 2 years of Telesales experience, ideally in personal lines general insurance products.
• Strong motivation, negotiation, and consultative t\Telesales skills leading to high lead conversion.
• Excellent interpersonal, oral, and written communication skills; additional local language proficiency is a plus.