Telemarketing Product Specialist (Financial Industry)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance sector is looking for an energetic sales professional to meet KPIs and enhance customer engagement through telemarketing. The ideal candidate will possess strong communication skills, relevant certifications, and a proactive approach in risk management. This role offers an opportunity to contribute to a dynamic team and grow within the industry.

Qualifications

• Confident communicator with excellent verbal and written skills.
• Prior experience in the insurance industry will be advantageous.
• Proficient in multitasking and meticulous in documentation.

Responsibilities

• Achieve sales target KPIs and handle customer inquiries confidently.
• Identify opportunities for cross-selling and up-selling.
• Conduct calls adhering to regulations and quality assurance standards.

Skills

Strong persuasion

Negotiation skills

Verbal communication

Written communication

Education

GCE ‘O’ Level / Diploma

Tools

Microsoft Office

Job description

Job Description:

• Achieve sales target KPIs, call quality and operational standards;

• Identify opportunities for cross-selling and up-selling;

• Handle and follow up with customer enquiries with confidence;

• Convert leads provided by the bank to sales through telemarketing activities;

• Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;

• Liaise with internal departments on policy fulfillment;

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements:

• Confident communicator with excellent verbal and written skills

• Comfortable with outbound calls and stakeholder interactions

• Strong persuasion and negotiation skills

• Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; Meticulous in documentation and fulfillment work

• Minimum GCE ‘O’ Level / Diploma;

• Relevant insurance certifications such as BCP, PGI and HI will be preferred;

• Prior experience in the insurance industry will be advantageous;

• Singaporeans only