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RL AESTHETICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Medical Aesthetic clinic in Singapore is seeking a customer service professional to enhance client satisfaction. The role involves interacting positively with customers, handling reception duties, following up on warm leads, and converting them into appointments. Key qualifications include excellent interpersonal skills and at least one year of experience in customer service. Join our fast-paced environment and contribute to our team's success.

Qualifications

• Ability to work independently and as part of a team.
• Experience in a customer service/receptionist role is an advantage.
• Able to handle service and sales-oriented environment.

Responsibilities

• Follow up on warm leads and convert leads to appointments.
• Manage reception duties including greeting customers and scheduling appointments.
• Answer phone calls professionally and route them as necessary.

Skills

Excellent customer service

Interpersonal skills

Communication skills

Team player

Education

Minimum (GCE) Ordinary Level or equivalent

Job description

Job description

This position is responsible for achieving customer service satisfaction in Medical Aesthetic involving meeting and surpassing expectations. It encompasses interacting with customer in a professional, friendly- helpful and positive way.

These responsibilities involve achieving the following tasks:

• Following up of warm leads
• To convert as many leads to appointments for Aesthetic Clinic and Medical Spa
• Serves customers by greeting, welcoming, and directing them appropriately
• Answering phones call in a professional manner and routing calls as necessary
• Advise on company information such as location, services, and operating hours
• Sales and follow call with customers
• Manages reception duty, registration, and scheduling appointment booking
• Perform other clerical receptionist duties
• Other ad hoc duties as assigned

Job requirement:

• Minimum (GCE) Ordinary Level or equivalent
• Able to provide excellent customer service
• Ability to work independently as well as being a team player
• Excellent interpersonal and communication skills are essential
• Able to handle service & sales orientated environment
• Strong customer relations
• Able to work confidently and pro-actively in a fast-paced environment.
• At least 1-year experience in customer service/receptionist is an advantage