Telemarketer

Private Advertiser; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team as a Customer Service Representative. In this role, you will handle inbound calls, create a positive service experience, and manage customer interactions effectively. The ideal candidate will possess strong persuasion, negotiation, and closing skills, with a passion for serving customers. This position offers a dynamic work environment where you can showcase your abilities and contribute to the growth of the organization. If you thrive in a fast-paced setting and are driven to achieve sales targets, this opportunity is perfect for you.

Qualifications

• At least 2 years of experience in sales or telemarketing.
• Strong customer-oriented mindset with excellent telephone etiquette.

Responsibilities

• Handle and record inbound calls and customer interactions.
• Create a positive service experience for customers.
• Prepare weekly activity reports and follow up with patients.

Skills

Persuasion Skills

Negotiation Skills

Closing Skills

Customer Service

Education

Diploma/Advanced/Higher/Graduate Diploma

Job description

JOB RESPONSIBILITIES

• Handle, process and record all inbound calls, responses, enquiries and customer interactions from various referral sources, social media platforms and direct call-ins for new patient appointment bookings.

• Create a positive service experience and brand image to all customers.

• Response and follow up promptly to all customer enquiries.

• Send out appointment reminders and handle patients’ responses in a timely and efficient manner.

• Prepare weekly activity reports.

• Conduct follow-up calls with patients for retargeting.

• Ability to convince and convert new patients to make new appointments with targets assigned.

• Ability to handle and manage sales target assigned for calls.

• Any other ad hoc duties as assigned.

JOB REQUIREMENTS

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.

• At least 2 Year(s) of working experience in sales/telesales/telemarketing.

• Customer-oriented with passion in serving customers.

• Strong persuasion, negotiation, and closing skills.

• Independent player and is motivated to complete any task without much supervision.

• Excellent telephone etiquette.

• Experience in healthcare or service-related industries is an advantage.

• Candidates with extensive experience and a proven track record may be considered for a managerial position.