Telco Analyst

Meta; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology company in Singapore is hiring a Telco Analyst to manage invoices, address escalations, and support key projects within the telecommunications department. Candidates should have a Bachelor's degree and experience in operations support. This role offers competitive compensation and opportunities for professional growth.

Benefits

Comprehensive benefits package

Qualifications

• Proven experience in operations support, invoice management, and project coordination within telecommunications.
• Demonstrated analytical skills with data gathering and interpretation for decision-making.
• Detail-oriented and highly organized to manage multiple priorities.

Responsibilities

• Review, validate, and process telecommunications invoices ensuring compliance.
• Act as a central contact for operational escalations, resolving issues promptly.
• Support the Telco Team in project planning, execution, and monitoring.

Skills

Operational support

Invoice management

Project coordination

Analytical skills

Communication skills

Detail-oriented

Microsoft Office Suite proficiency

Problem-solving

Team collaboration

Education

Bachelor's degree in Business, Telecommunications, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Project management tools

Job description

Overview

Telco Analyst role at Meta in the APAC region. This role will play a pivotal part in maintaining smooth operations within the telecommunications department by managing invoices, handling escalations, and assisting with key projects.

Responsibilities

• Invoice Management: Review, validate, and process telecommunications invoices from various vendors, ensuring accuracy and compliance with established billing procedures. Collaborate with finance and procurement teams to resolve discrepancies and maintain accurate records
• Operational Escalations: Act as a central point of contact for operational escalations, promptly addressing issues and facilitating timely resolutions. Coordinate with cross-functional teams to ensure seamless communication and efficient problem-solving
• Project Management: Support the Telco Team in the planning, execution, and monitoring of key projects. Assist with project coordination, documentation, and tracking of milestones to ensure successful project outcomes
• Data Analysis: Collect and analyze data related to telecommunications operations, invoices, and escalations. Generate reports and insights to identify trends, areas for improvement, and opportunities to optimize processes
• Vendor Relationships: Cultivate productive relationships with telecommunications vendors, ensuring effective communication and collaboration. Engage in vendor meetings, negotiations, and performance evaluations as needed
• Process Improvement: Continuously assess operational processes related to invoice management, escalations, and project coordination. Propose and implement process enhancements to streamline workflows and enhance efficiency

Minimum Qualifications

• Bachelor's degree in Business, Telecommunications, or a related field (or equivalent work experience)
• Proven experience in operations support, invoice management, and project coordination within the telecommunications or related industry
• Demonstrated analytical skills with the ability to gather and interpret data for informed decision-making
• Demonstrated communication skills in order to effectively interact with internal teams and external vendors
• Detail-oriented and highly organized, able to manage multiple tasks and priorities simultaneously
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
• Independent and proactive with the skills to problem-solve to address operational challenges and escalations
• Experience working collaboratively in a cross-functional team environment

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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