Technology Innovation Specialist

Resorts World Sentosa; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Resorts World Sentosa seeks an IT Innovation Specialist to drive cross-business innovation initiatives. You will collaborate with Business Units to define challenges, structure pilots, evaluate technologies, and measure outcomes to decide on scaling or discontinuation.

You will join the IT innovation team developing processes, enablers and partnerships to enable innovation across Resorts World Sentosa. A strong background in IT strategy, project management and stakeholder engagement is essential.

Qualifications

• Master’s or Bachelor’s degree in Information Technology or Engineering.
• 8-10 years of relevant experience across innovation management, corporate strategy, IT project management or technology advisory.
• Experience in large, matrix organisations; gaming, tourism, infrastructure, real estate, hospitality, or technology sectors is preferred.

Responsibilities

• Partner with Innovation Champions across Business Units to scope trials and define outcomes.
• Plan and manage budgets related to POCs and POVs under Innovation Lab; track ROI and adoption.
• Document results, learnings and recommendations for scaling or discontinuation of pilots.
• Scan landscape for emerging technologies and identify opportunities to strengthen the innovation pipeline.
• Workshopping future-state concepts of operations and shaping technology roadmaps.
• Define innovation priorities and maintain a roadmap with milestones and success metrics.
• Ensure activities comply with policies, data protection regulations, and security standards.

Skills

Strategic thinking

Ambiguity tolerance

Stakeholder management

Communication

Technology fluency

Agile/project management

Cross-functional leadership

Business acumen

Education

Master’s or Bachelor’s in IT/Engineering

Job description

The IT Innovation Specialist supports the design and delivery of cross-business innovation initiatives. The role works with Business Units to define business challenges, structure and manage pilots, evaluate emerging technologies, measure business outcomes, and recommend whether initiatives should be scaled, refined, or discontinued.

You will be part of the IT innovation team which develops processes, enablers and partnerships to enable innovation across Resorts World Sentosa.

Role Responsibilities:

• Partner with Innovation Champions across Business Units to scope innovation trials, sharpening challenge statements, defining target outcomes, and structuring pilots that are lean and impactful to Resorts World’s strategic priorities.
• Plan and manage budgets related to POCs and POVs under Innovation Lab. Track and report on the impact of innovative initiatives, including ROI, adoption rates, and business outcomes.
• Surface innovation strategic dilemmas to Senior Management and bring well-reasoned recommendations or portfolio trade-offs. Document POC results, learnings, and recommendations for scaling or discontinuation.
• Continuously scan the local and global landscape for emerging technologies, industry disruptions and trends, identify opportunities to strengthen Resorts World Sentosa’s innovation pipeline and long-term competitive positioning.
• Act as a strategic thought partner and sounding board to Resorts World Sentosa’s innovators, workshopping future-state concepts of operations, uncover opportunities to innovate, and shape technology roadmaps that are grounded in both strategic intent and operational reality.
• Define innovation priorities in alignment with business and technology strategies. Develop and maintain a roadmap for innovation initiatives, including timelines, milestones, and success metrics.
• Ensure innovation activities comply with organizational policies, data protection regulations, and security standards.

Role Requirements:

Required Qualifications:

• Master’s or Bachelor’s degree in Information Technology or Engineering,
• At least 8-10 years of relevant experience spanning innovation management, corporate strategy, IT project management or technology advisory, or a related field.
• Experience in large, matrix organisations (gaming, tourism, infrastructure, real estate, hospitality, or technology sectors preferred), and prior experience in innovation projects management, project appraisal or financial performance evaluation would be advantageous.

Skills:

• Strategic and structured thinking: Connects technology and market trends with organisational priorities into a coherent innovation agenda.
• High comfort with ambiguity: Proven track record of driving and managing innovation in a corporate environment, moves forward without a perfectly defined brief, balances multiple competing priorities, and stays focused when the path is unclear.
• Stakeholder management: Navigates diverse stakeholder relationships with prior exposure to senior stakeholder management including preparing and presenting to C-suite or equivalent leadership.
• Strong communication: Distils complex, ambiguous situations and structure into crisp impactful narratives that aims senior management decision-making.
• Technology fluency and execution: Conversant in a broad range of emerging technologies and data strategy, and able to evaluate what is worth trialling and discern genuine opportunity from hype. Possess strong understanding of user experience design and with agile methodologies, project management tools, and cross-functional team leadership.
• Business acumen: Perform financial modelling for project appraisal and develop term sheet for commercialisation partnerships.