Technician (Technical Support)

CITY ENERGY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading energy company in Singapore is looking for a dedicated technician to manage gas incidents and ensure customer service quality. This position involves technical skills in gas and plumbing systems, alongside effective communication and independent problem-solving abilities. The role offers a 4-day work week, promoting a balanced work-life environment.

Qualifications

• Experience in customer service and contract management preferred.
• Driving license (Class 3) required.

Responsibilities

• Attend to gas incidents and supply abnormalities.
• Perform site investigations and coordinate with authorities.
• Respond to customer service requests and conduct maintenance.

Skills

Interpersonal skills

Communication skills

Education

Higher Nitec or Nitec in Mechanical or any Engineering discipline

Job description

Job Responsibilities:

• Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
• Perform site investigations and rectification work, coordinating with relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
• Respond to customer service requests including installing/ replacing/ troubleshooting gas appliances, servicing of gas stoves, conducting soundness tests on gas installations, etc.
• Handle customers’ enquiries/ feedback and manage service recoveries.
• Manage the collection, issuance and return of meter, prepare and process billing and submit monthly report.
• Prepare gas incident reports.
• Maintain the housekeeping of company vehicle.

work scheme: 4 days per week

Requirements:

• Higher Nitec or Nitec in Mechanical or any Engineering discipline.
• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
• Able to work independently and as a team player.
• Possess good interpersonal and communication skills, with experience in contract management and customer service.
• Possess a driving license (class 3).