Technician Support (IT Support | Retail Sales | Rochor) -LY12

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking a Retail Sales cum Tech Support to provide first-line technical assistance and support to customers at Sim Lim Square. The role involves troubleshooting, installation support, and ensuring customer satisfaction while working within a regular schedule. Candidates should be tech-savvy with prior customer support experience, as well as a thorough understanding of various tech products.

Qualifications

• Proven experience as a technician or other customer support role.
• Good understanding of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Direct unresolved issues to the next level of support personnel.

Skills

Tech savvy

Customer support

Problem-solving

Job description

• Retail Sales cum Tech Support
• Working Hour : Monday-Saturday [ 10am-7.30pm ]
• Location: Sim Lim Square (Rochor)
• Salary: $2000 +-

Interested applicants can also send your resume to WA: [phone] (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements:

• Proven experience as a technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Job Scope:

• Serve as the first point of contact for customers seeking technical assistance through walk ins, over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Assist in onsite installation/service
• Assist in RMA processing
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team