Technician Manager ($4100 + Bonus / North / Perm)

Charterhouse Resources; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Field Service Operations leader to oversee daily operations, manage customer support, and train technicians. This permanent full-time role offers great employment benefits while engaging in process development and performance management. Candidates with strong leadership and technical skills are encouraged to apply via email.

Qualifications

• Proven experience in field service operations management.
• Strong leadership skills necessary for team development.
• Ability to handle technical issues and customer complaints effectively.

Responsibilities

• Lead operations focusing on scheduling and SLA compliance.
• Resolve technical issues and manage customer complaints.
• Train technicians and oversee process management.

Skills

Customer Support

Technical Support

Team Development

Process Management

Performance Management

Job description

• 5 days office hour

• Toa Payoh

• Permanent full time with great employment benefits

Responsibilities :

• Lead Field Service Operations – Oversee daily capacity planning, job scheduling, fault calls, and ensure SLA compliance.

• Technical & Customer Support – Resolve technical issues, handle customer complaints, conduct root cause analysis, and implement corrective actions.

• Team Development – Ensure technicians are properly trained; create and maintain operational guides and documentation.

• Process & Performance Management – Design and evaluate support processes, manage budgets, staff performance, development, and recognition.

• Vendor & Stakeholder Coordination – Handle permits, liaise with vendors and internal departments, manage procurement tasks (PR, PO, GRN).

• System Support & Reporting – Support internal systems (CTS), conduct UAT/testing, maintain continuity plans, and deliver reports/attend meetings.

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to [e-mail]

Charterhouse Resources Pte Ltd (13C6338)

Nix Bo R24123586