Technician - Data Center

WESCO; Singapore; Remote; SGD 40,000 - 60,000; Full time

Job summary

A technology service provider in Singapore is seeking a Technician - Data Center to manage equipment setup and maintenance while ensuring operational efficiency in the data center. Responsibilities include troubleshooting, vendor coordination, and logistical management. The ideal candidate will have a high school diploma, relevant certifications, and experience in data center operations. This role requires physical capability and communication skills.

Qualifications

• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices.
• Proficient in troubleshooting server hardware issues from major vendors.
• Experience troubleshooting Ethernet network connectivity issues.

Responsibilities

• Perform weekly sweeps of server and storage equipment.
• Diagnose server and storage equipment connectivity issues.
• Collaborate with the data center operations team for logistical support.

Skills

Troubleshooting server hardware issues

Ethernet network connectivity

Data cabling and patching

Organizational skills

Communication skills

Education

High School Degree or Equivalent

Bachelor's Degree in IT Business or related field

CDL Class A

CCNA

CCNP

Job description

As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.

Responsibilities:

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs

• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center

• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested

• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices

• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)

• Provide hardware support for installations, moves, additions, and changes

• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices

• Conduct regular physical and visual inspections of equipment and data center facilities

• Manage inventory records and perform regular cycle counts to ensure asset accuracy

• Update documentation for structured cabling and materials during new installations

• Oversee capacity management in terms of space, power, cooling, and patch panel port availability

• Understand and follow incident and change management processes

• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts

• Light traveling from site to site

• Perform other duties as assigned

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred

• Licenses/Certificates/Designations: CDL Class A required; CCNA and CCNP preferred

• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices

• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors

• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks

• Good understanding of data cabling and patching

• Strong organizational and communication skills with the ability to manage multiple competing priorities

• Ability to respond promptly to issues, provide updates, and escalate when necessary

• Fluent in English

• Valid driver’s license

• Ability to travel 0% - 25%

• Basic computer skills preferred

• Field Service or Data Center Technician experience preferred

Working Environment: Warehouse – Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

Physical Expectations:

• Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds

• Work may require excessive bending or stooping

• Employee required to walk long distances repeatedly throughout the day

• Employee required to climb ladders

• Employee required to use hand tools