Technical Writer, Video Intelligence

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services firm in Singapore is looking for a Technical Writer with over 5 years of experience. This role involves managing technical documentation, overseeing release cycles for software projects, and collaborating closely with cross-functional teams to maintain compliance and quality. Ideal candidates should possess strong communication skills and be familiar with tools like Git and Jenkins.

Benefits

Professional development opportunities

Engaging company culture

Health benefits

Qualifications

• At least 5 years of experience as a Release Engineer or in a similar role.
• Expertise in release management, version control, and change management processes.
• Proven ability to manage project documentation effectively.

Responsibilities

• Create and maintain technical documentation for release processes.
• Manage change requests throughout the release cycle.
• Proofread and review technical documents for clarity and consistency.

Skills

Release management

Technical documentation

Version control

Change management

Strong communication skills

Attention to detail

Organizational skills

Tools

Git

SVN

Jenkins

Ansible

Job description

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NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Overview

NCS is seeking a skilled and self-driven Technical Writer with strong expertise in release management, technical documentation, version control, and change management. The ideal candidate will have 5+ years of experience in a similar role and excel in managing and consolidating technical documents, overseeing release cycles, and ensuring documentation quality and compliance. This role involves working closely with cross-functional teams to streamline release processes, maintain accurate planning and project documentation, and uphold best practices for document control and lifecycle management. Strong communication skills, attention to detail, and familiarity with tools like Git, SVN, Jenkins, and Ansible are essential.

What will you do?

Documentation Management

• Create, maintain, and consolidate technical documentation for release processes, configuration management, and change procedures.
• Write, merge, and consolidate documentation for bids, proposals, and project/client/internal use.
• Maintain and manage project documentation to ensure accuracy and compliance with client/regulatory standards.
• Proofread and review technical documents for clarity and consistency.
• Develop and maintain planning documentation for milestones and task tracking.
• Oversee document storage, organization, and accessibility.
• Enforce best practices for high-quality documentation and consistency.

Release & Configuration Management

• Oversee version control, ensuring proper tracking, reviewing, and alignment with configurations.
• Manage and track change requests throughout the release cycle.
• Coordinate and facilitate release reviews to ensure validation and testing pre-deployment.
• Collaborate with cross-functional teams for smooth system release integration and deployment.
• Apply best practices to release management for consistency and efficiency.

Process & Quality Control

• Merge and organize documents to align with release and delivery schedules.
• Ensure documentation aligns with project goals and standards.
• Develop and enforce documentation and release lifecycle standards.

The ideal candidate should possess:

• At least 5 years of experience as a Release Engineer or in a similar role, with expertise in release management, version control, and change management processes
• Demonstrated expertise in technical documentation writing, including creating, merging, and consolidating bid submissions, proposals, and internal/external documents
• Proven ability to manage project documentation, ensuring clarity, accuracy, and consistency
• Extensive experience in proofreading and refining technical documentation
• Expertise in configuration management tools (e.g., Git, SVN, Jenkins, Ansible) and version control systems
• Strong understanding of change management processes, tracking, documenting, and managing changes through the release lifecycle
• Knowledge of CI/CD tools, automated build systems, and workflow efficiency
• Exceptional organizational skills to manage multiple documentation tasks and release schedules concurrently
• Excellent communication skills, both written and verbal, with meticulous attention to detail
• Ability to thrive under pressure, managing multiple releases and project documentation efforts

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.