Technical Training Specialist - Customer Support

KULICKE & SOFFA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading semiconductor solutions provider in Singapore is seeking a Technical Training Specialist to conduct training sessions for both in-house and customer personnel. The ideal candidate will have a Bachelor’s degree in Engineering, with at least 3 years of experience in the semiconductor industry. Responsibilities include developing training content and ensuring materials are up-to-date, with a focus on customer satisfaction. Proficiency in Microsoft Office and strong communication skills are essential.

Qualifications

• 3+ years of working experience in semiconductor industry.
• Knowledge in wire/die bonding technologies is an advantage.
• Able to work independently without much supervision.

Responsibilities

• Conduct formal training sessions for in-house and customer personnel.
• Develop content specifications for training courses.
• Research and develop technical training courses.

Skills

Verbal and written communication

Problem-solving

Customer-oriented

Training experience

Education

Bachelor’s Degree/Diploma in Engineering or related discipline

Tools

Microsoft Office

Job description

Overview

The technical training specialist conducts formal training sessions to in‑house and customer personnel at the home office and customer locations, with knowledge of company products and teaching/training skills.

Overview:

The technical training specialist conducts formal training sessions to in‑house and customer personnel at home office & customer locations.

Responsibilities

• Interacts with customer and functional organizations to develop specifications for content of courses.
• Prepares lesson plans from engineering documentation, field service requirements or software documentation.
• Review and ensure training materials are updated regularly by the Asian trainers.
• Provide necessary technical guidance to Asian trainers on product training.
• Conducts K&S equipment training for both internal and external customers on or off site as required using classroom or e-learning methodology.
• Research, develop and write technical training courses using classroom or e‑learning methodology on new and current K&S equipment and update course related materials.
• Maintain complete records for each presented course for general validation and updating to measure student progress and database records.
• Oversees all instructional equipment, supplies and materials to ensure availability and working condition.
• Undertakes and develops customized training assignments to meet special needs of customers as required.
• Improve training services and quality targeted at total customer satisfaction through review of trainees’ feedback.
• Reviews/ensures training materials are updated regularly by the Asian trainers.
• Provides necessary technical guidance to Asian trainers on product training.
• Performs other duties as assigned or necessitated by business conditions or changes.

Qualifications

• Bachelor’s Degree/Diploma in Engineering or related discipline.
• Typically 3 or more years of working experience in semiconductor industry.
• Knowledge in wire/die bonding technologies with training experience is an advantage.
• Strong verbal and written communication skills.
• Advanced knowledge of Microsoft Office, with proficiency in Word, Excel & PowerPoint macros being advantageous.
• Able to work and solve problems independently without much supervision and guidance.
• Able to show confidence during work, problem solving and communication with others.
• Keen to learn and show enthusiasm in taking new challenges and responsibilities when being assigned.
• Must be customer-oriented and able to fulfill any customers’ training requests/needs that will directly or indirectly affect their decision of continuous business relationship with the company.
• Maintain good relationships with all staff in the organization and customers. Able to seek other organizational support/help when needed.

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Website: www.kns.com

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.