Technical Training Specialist - Customer Support

KULICKE & SOFFA PTE. LTD.; Serangoon Garden Circus; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading semiconductor company in Singapore seeks a Technical Training Specialist to conduct training sessions and develop training materials for a variety of clients. Ideal candidates should possess a Bachelor's degree in Engineering, a minimum of 3 years of experience in the semiconductor industry, and strong communication skills. This role offers opportunities for growth and improvement in training services.

Qualifications

• 3 or more years of working experience in semiconductor industry.
• Knowledge in wire/die bonding technologies with training experience is an advantage.
• Able to work & solve problems independently.

Responsibilities

• Conducts K&S equipment training for internal & external customers.
• Develops and writes technical training courses.
• Improves training services & quality through feedback review.

Skills

Strong verbal and written communication skills

Problem-solving

Customer-oriented mindset

Education

Bachelor’s Degree/Diploma in Engineering or related discipline

Tools

Microsoft Office

Job description

As a technical training specialist, this position will conduct formal technical training sessions with knowledge of company products and teaching/training skills.

Overview

The technical training specialist conducts formal training sessions to “in-house” and customer personnel at home office & customer locations.

• Interacts with customer and functional organizations to develop specifications for content of courses.
• Prepares lesson plans from engineering documentation, field service requirements or software documentation.
• Review & ensure training materials are updated regularly by the Asian trainers.
• Provide necessary technical guidance to Asian trainers on product training.

Responsibilities

• Conducts K&S equipment training for both internal & external customers on or off site as required using classroom or e-learning methodology.
• Research develops & writes technical training courses using classroom or e-learning methodology on new & current K&S equipment & update course related materials.
• Maintain complete records for each presented for general course validation & updating for measuring specific student progress & database records.
• Oversees all instructional equipment, supplies & materials are available, adequate and in working condition.
• Undertakes & develops customized training assignments to meet special needs of customers as required.
• Improves training services & quality targeted at total customer satisfaction through the review of trainees’ feedback.
• Reviews/Ensures training materials are updated in a regular basis by the Asian trainers.
• Provides necessary technical guidance to Asian trainers on product training.
• Performs other duties as assigned or necessitated by business conditions or changes.

Qualifications

• Bachelor’s Degree/Diploma in Engineering or related discipline.
• Typically 3 or more years of working experience in semiconductor industry.
• Knowledge in wire/die bonding technologies with training experience is an advantage.
• Strong verbal and written communication skills.
• Advanced knowledge of Microsoft Office, with proficiency in Words, Excel & Power point macros being advantageous.
• Able to work & solve problem independently without much supervision & guidance.
• Able to show confidence during work, problem solving & communication with others.
• Keen to learn & show enthusiasm in taking new challenges & responsibilities when being assigned.
• Must be customer-oriented and able to fulfill any customers’ training requests/needs that will directly or indirectly affect their decision of continuous business relationship with the company.
• Maintain good relationships to all staffs in the organization & customers. Able to seek other organization support/help with ease when needed.

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.