Technical Team Leader (Security Systems, eg. CCTV, ACS, IDS, etc.)

Ademco (Far East) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading security solutions provider in Singapore is seeking a technical service team leader. The successful candidate will oversee a dedicated team, manage client relationships, and ensure smooth execution of service and maintenance tasks for various security systems. This role combines technical expertise with strong leadership qualities to drive customer satisfaction and business success.

Qualifications

• Minimum of 3 years working experience in security systems.
• Hands-on experience in security system configuration and integration.
• Strong verbal and written communication skills.

Responsibilities

• Lead a technical team overseeing service and maintenance processes.
• Manage client relationships and ensure service delivery.
• Develop and implement service plans and resource allocation.

Skills

Problem Solving

Communication

Customer Service Orientation

Technology Savvy

Team Player

Education

Nitec diploma in Electrical/Electronic Engineering

Tools

Integrated Security Management Systems

Card Access Control Systems

Intrusion Detection Systems

CCTV Systems

Job description

Summary:

Successful candidate will be leading a team of 8-12 technical team members, overseeing maintenance an troubleshooting of Security Systems at clients' sites.

Responsibilities:

• Oversee the whole process of service cum maintenance workflow

• Front line contact with client representatives on all service/maintenance related issues

• Lead a team of technical service team members

• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics

• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities

• Manage day-to-day client interactions and expectations for optimal results

• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships

• Possess a knowledge base of each client's business, organization and objectives

• Be responsible for operationally managing multiple aspects of the team.

• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients

• Perform a wide variety of technical and non-technical tasks

Requirements:

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience

• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems (EACS), Intrusion Detection Systems (IDS) and CCTV systems is a must

• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage

• Technology savvy (hardware & software)

• Excellent problem solving skills

• Strong verbal and written communication skills

• Must be a team player

• Customer service and business orientated with good initiative and adaptability

• Only Singaporeans need apply