Technical Support Supervisor / Manager (Air-Cond, Singapore)

Samsung Electronics Perú; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Job summary

A leading global electronics company is seeking a Technical Support Supervisor / Manager in Singapore. The ideal candidate has a degree in engineering and over 10 years' experience in HVAC service roles. Responsibilities include providing technical support for air conditioning products, training internal teams, and enhancing product quality. This role offers a hybrid work model and collaboration with both local and South Korean technical teams.

Qualifications

• Minimum of 10 years’ experience in a service role within HVAC.
• Ability to improve established processes based on field requests.
• Experience working within complex matrix and international environments.

Responsibilities

• Provide technical support to resolve issues for air conditioning products.
• Develop and implement control solutions for optimal performance.
• Lead a junior Technical Service Engineer for positive post-sales experiences.

Skills

Technical Support skills

Time management

Leadership skills

Communication skills

Education

Bachelor’s degree in engineering or related discipline

Degree in air conditioning or refrigeration preferred

Job description

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Technical Support Supervisor / Manager (Air-Cond, Singapore)

Apply remote type: Hybrid

Locations: Mapletree Business City, Singapore, Singapore

Time type: Full time

Posted on: Posted Yesterday

Time left to apply: End Date: December 31, 2099 (30+ days left to apply)

Job requisition id: R106771

Position Summary

We are seeking a highly motivated and experienced HVAC Engineer to join our team as a Technical Support Supervisor / Manager. The ideal candidate will possess strong Tech Support skills, be service-oriented, with strong technical skills and a passion for climate comfort.

As an AC Tech Support Expert, he/she will be responsible for providing technical product knowledge and support for air conditioning products and control systems for the Singapore market. He/she will analyze product and installation failures and provide solutions promptly and systematically. This role requires close collaboration with our Customer Service team in Singapore and regional technical teams in Singapore and South Korea.

Role and Responsibilities

• Provide technical support to resolve issues for air conditioning products or control systems.
• Provide technical training to internal teams and external installers.
• Handle incoming inquiries (calls/emails) requesting technical support (service/maintenance).
• Align training planning with sales objectives and new product launches.
• Develop and implement control solutions, ensuring optimal performance and reliability.
• Provide technical support and maintenance services for existing systems, addressing issues promptly.
• Coordinate with Service Department/Partner to follow up on service inquiries.
• Monitor product quality and set up early warning systems related to quality issues.
• Define and execute improvement plans to maintain high product quality.
• Organize monthly quality follow-up meetings.
• Support installers and partners with operational activities and on-site technical support.
• Gather 'Voice of Customer' feedback for product and service improvements and share with Product Management.
• Lead a junior Technical Service Engineer to ensure positive post-sales experiences.

Skills and Qualifications

• Bachelor’s degree in engineering or related discipline; degree in air conditioning or refrigeration preferred.
• Minimum of 10 years’ experience in a service role within a technical/mechanical building engineering environment, preferably HVAC.
• Ability to improve established processes based on field requests.
• Good time management skills for timely follow-up.
• Experience working within complex matrix and international environments.
• Responsibility-taking and team enthusiasm.
• Strong leadership skills and stakeholder support capability.
• Excellent communication skills with headquarters in South Korea and local organizations.
• Empathetic, service-oriented, customer-centric, confident, creative, and a strong team representative.

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