Technical Support Specialist – Coffee Equipment

Achieve Career Consultant Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled technician to enhance their coffee machine services. This role involves conducting repairs, providing after-sales support, and ensuring optimal machine performance. You will collaborate with a technical team to resolve issues and maintain customer satisfaction. Ideal candidates will possess a technical degree or equivalent experience, strong problem-solving skills, and excellent communication abilities in English and Mandarin. Join this innovative firm, where your expertise will contribute to the success of their operations and customer relationships.

Qualifications

• Proven experience in repairing and maintaining coffee machines.
• Strong analytical and problem-solving skills.

Responsibilities

• Conduct technical repairs and diagnostics for coffee machines.
• Provide after-sales support and machine maintenance.

Skills

Technical repairs

Troubleshooting

Customer service

Analytical skills

Communication skills

Education

Bachelor’s degree in technical field

Equivalent hands-on experience

Job description

Responsibilities:

• Conduct technical repairs, diagnostics, and troubleshooting for coffee machines, addressing both mechanical and electronic components.

• Provide comprehensive after-sales support, including machine troubleshooting, maintenance, and operational guidance.

• Perform regular preventive maintenance and inspections to ensure optimal machine performance.

• Work closely with the technical team to identify recurring issues and collaborate on potential solutions.

• Respond to customer inquiries, offering clear instructions and assistance on machine usage.

• Maintain accurate records of all service activities, including repairs, replacements, and customer interactions.

• Offer technical expertise to the sales team during customer consultations and product recommendations.

• Keep up to date with advancements in coffee machine technology and industry trends.

Requirements:

• Bachelor’s degree in a technical field (electronics, mechanics, or related) or equivalent hands-on experience.

• Proven experience in repairing and maintaining coffee machines or similar appliances.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Proficiency in reading and interpreting technical manuals and schematics.

• Excellent communication and customer service skills in both English and Mandarin.

• Ability to work autonomously as well as collaboratively within a team environment.

• Basic knowledge of imaging technology is a plus.

• Willingness to travel internationally for technical support when required.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to

[e-mail] for a confidential discussion.

Attn: Magdeline Tan (R1104772)

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!