Technical Support Specialist

Venture Smarter; Singapore; Remote; USD 48,000 - 60,000; Full time

Job summary

An innovative consultancy firm is seeking a Technical Support Specialist to join their remote team. In this role, you will provide exceptional technical support to clients and internal teams, troubleshooting systems and resolving technical issues to enhance customer experience. The company values flexibility and offers health and wellness benefits, along with career growth opportunities. If you have a passion for technology and a knack for problem-solving, this position is perfect for you.

Benefits

Flexible work-from-home setup

Health and wellness benefits

Career growth opportunities

Qualifications

• Experience in technical support or IT roles.
• Strong troubleshooting skills and excellent communication.

Responsibilities

• Support technical inquiries via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.

Skills

Technical Support

Troubleshooting

Communication Skills

Remote Work Tools

Job description

Join to apply for the Technical Support Specialist role at Venture Smarter.

This range is provided by Venture Smarter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $60,000.00/yr

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. We offer tailored solutions to help businesses grow and navigate legal and market challenges. Our mission is to be the driving force behind your business success.

The Role

Company: Venture Smarter

Location: Remote

Salary: $4,000 - $5,000 per month (based on experience)

Job Description

We are seeking a Technical Support Specialist to provide exceptional technical support to clients and internal teams. This remote role involves troubleshooting systems, resolving technical issues, and enhancing customer experience.

Key Responsibilities

• Support technical inquiries via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Assist with system installations, configurations, and updates.
• Maintain logs of support requests and solutions.
• Collaborate with IT and development teams to improve support protocols.
• Stay updated with industry trends and technologies.

Ideal Profile & Requirements

• Experience in technical support or IT roles.
• Strong troubleshooting skills.
• Excellent communication skills.
• Experience with remote work tools and customer service platforms.
• Ability to work independently and manage time effectively.

Benefits & Opportunities

• Flexible work-from-home setup.
• Health and wellness benefits.
• Career growth opportunities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology