Technical Support Manager/ Home Appliance/ 5.5 Days/ East

People Profilers; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Manager, where you will lead a dynamic team in delivering exceptional after-sales service for home appliances. This role involves overseeing warranty processes, enhancing customer satisfaction, and collaborating with suppliers to resolve product issues. You will have the opportunity to mentor and train your team, driving improvements in service delivery. If you're passionate about technology and customer service, this is the perfect chance to make a significant impact in a thriving environment.

Benefits

Staff Perks

Flexible Working Hours

Qualifications

• Experience in technical support for home appliances or electronic products preferred.
• Strong management skills for leading after-sales service teams.

Responsibilities

• Oversee warranty processes and ensure high customer satisfaction.
• Lead and mentor the after-sales service team for improved performance.

Skills

Technical Support

Customer Satisfaction

Team Management

E-commerce Management

Education

Diploma in a related field

Job description

Technical Support Manager/ Home Appliance/ 5.5 Days/ East

Job Description:

• Basic Salary from $3500 - $4500, Staff Perks
• Working Hours: 9am - 6pm Monday Friday & 9am - 1pm Saturday
• Work Location: Ubi
• Experience in technical support in home appliances/ electronic products preferred
• After-sales service / Technical team management

Key Responsibilities:

• Oversee the entire warranty process from initial contact to resolution.
• Ensure high levels of customer satisfaction by providing exceptional after-sales service.
• Lead, mentor and train the after-sales service team to enhance performance and skills.
• Identify areas for improvement in the after-sales service process and implement solutions.
• Collaborate with suppliers to resolve product issues and secure necessary support.
• Negotiate with suppliers for the best terms possible, replacements, or repair under warranty.
• Manage inventory to ensure sufficient spare parts for daily operations.
• Communicate and coordinate with the Malaysia customer service support team to update repair status accordingly.

Requirements:

• Minimum Diploma in a related field.
• Experience in E-commerce/ Home appliances/ Electronic products management is an advantage.

Job Reference ID: QY4X43R9

Please submit your updated resume in Word format by using the Apply Now button.

We regret that only shortlisted candidates will be notified.