Technical Support Manager

Job Responsibilities:

• Deliver high-level after-sales technical support to all customers.
• Work closely with other internal departments to achieve customer satisfaction through project execution.
• Provide strategic oversight to ensure effective technical troubleshooting and on-site support for customer installations.
• Identify workflow improvements through team learning and industry best practices.
• Regularly update SOP and operational checklists.
• Manage contractors and other suppliers to ensure work is done according to contractual specifications and quality levels.
• Manage spare parts, equipment, and tools to ensure they are at optimal levels and in working condition.
• Ensure technical support team compliance with safety standards, procedures, and other regulations.
• Perform investigations arising from customer complaints and ensure service requests are fulfilled.
• Liaise with other government agencies to ensure regulatory compliance.

Job Requirements:

• 8 years of technical operations in customer support, field service support experience in the gas & energy or utilities industry.
• Degree in Engineering or equivalent.
• Experience in strategy and policy development.
• Excellent team and cross-functional management skills.
• Good understanding of gas delivery systems, installation, and technical support.
• Good communication and presentation skills.
• Extensive knowledge of regulatory requirements and industry frameworks.

Please send your resume to hr@mangotree.com.sg if you are keen to apply. We regret that only shortlisted candidates will be notified.