Technical Support (Japan HQ)

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading company in the semiconductor industry is seeking a technical support specialist fluent in Japanese to assist site managers with scrubber-related issues and perform critical maintenance tasks. Ideal candidates will have a diploma in engineering and a proactive approach to resolving technical issues while maintaining communication with the Japan team. Daily travel to various sites is required, and strong customer service skills are essential.

Benefits

Transport Allowance

AWS

Variable Bonus

Attendance Allowance

Qualifications

• Fluent in Japanese (written and spoken) is required.
• Experience in Semiconductor Fab and Service Audit is a plus.
• Willingness to travel daily to various sites.

Responsibilities

• Provide technical support regarding scrubber-related issues.
• Conduct site visits for preventive maintenance and troubleshooting.
• Manage claim reports from site managers and generate DRE reports.

Skills

Technical issue resolution

Leadership skills

Communication skills

Customer service skills

Education

Diploma in Engineering

Job description

Job Description

• Provide technical support to site managers and team members regarding scrubber-related issues.

• Escalate complex technical problems or questions to the Japan team for resolution and relay the feedback to the site.

• Conduct site visits for preventive maintenance (PM), corrective maintenance (CM), troubleshooting, or other as-needed tasks like customer meetings.

• Familiarity with CMS/SCADA systems to support site managers or independently complete tasks, including coordination with third-party vendors.

• Basic proficiency in CX-programmer for downloading, uploading, and verifying PLC programs.

• Basic proficiency in GP-Pro EX for downloading, uploading, and verifying touch panel programs.

• Basic understanding of Gas DRE testing, assisting site managers with its completion (e.g., tool procurement, instrument management, vendor communication).

• Manage claim reports from site managers.

• Follow up on claim cases, facilitating communication between site managers and the Technical Support (TS) Department, gathering site information, and addressing TS Department inquiries.

• Maintain records of claim parts shipments.

• Assist site managers in verifying parts codes with Japan.

• Generate DRE reports, including DRE rate calculations.

• Address risk assessment and safety-related matters.

• Submit daily and weekly reports.

• Perform document and email translation.

• Provide interpretation for meetings, training, and other company activities.

• Handle other ad-hoc assignments.

Requirements

• Fluent in Japanese (written and spoken) is required as the role requires communicating with Japan HQ, Japanese clients and counterparts.

• Minimum Diploma in Engineering.

• Strong ability to resolve technical issues and capable of proposing and negotiating service contracts with customers.

• Experience in Semiconductor Fab and Service Audit is a plus.

• Good understanding of semiconductor facilities & processes is a plus.

• Willingness to travel daily to various sites.

• Self-driven, energetic, resourceful, and strong leadership skills.

• Meticulous and timely with documentation.

• Ability to project a strong, positive image of oneself and the company.

• Team player with good communication skills.

• Responsible, independent, with excellent customer service skills.

Benefits

• Transport Allowance

• AWS

• Variable Bonus

• Attendance Allowance
  
  
  
  

HOW TO APPLY:

We would like to invite interested applicants to click on the “APPLY NOW” button

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Allison Ng Kim Lian

Registration no. R1986496

EA License: 12C6253

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