Technical Support Executive (Merchant Operations)

KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 45,000 merchants across Hong Kong, Singapore, and Japan, KPay is unleashing merchants' growth potential by building a one-stop platform for financial management, business operations and digital transformation. KPay secures a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.

We’re looking for a motivated and service-oriented individual to join our team as a Technical Support Executive. In this role, you’ll be the first point of contact for our merchants and play a key part in ensuring smooth onboarding, support, and overall customer experience.

Responsibilities:

• Respond to customer inquiries efficiently via phone and email

• Manage both inbound and outbound calls related to merchant applications and account support

• Support the BD/Sales team with administrative and technical assistance

• Conduct on-site installations and provide training to new merchants on how to use payment terminals

• Handle general operational tasks and assist with ad hoc duties as needed

Requirements:

• Experience in customer service or operations, especially within payments, banking, or fintech, is a strong advantage

• Strong attention to detail with a customer-first mindset

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office, especially Excel

• Willingness to handle delivery and installation of POS terminals in person when required