Technical Support Engineer (Software)

Borr Drilling; Singapore; On-site; SGD 55,000 - 80,000; Full time

Job summary

A leading company in the drilling sector is seeking a Technical Support Engineer specializing in software. The role involves customer feedback management, technical training, and continuous improvement of service workflows. Ideal candidates will have a background in Computer Science, strong technical skills, and a commitment to enhancing customer satisfaction.

Qualifications

• Minimum 3 years of relevant experience; outstanding fresh graduates may also be considered.
• Exceptional candidates may be considered regardless of formal education.
• Proficiency in Java, Python, or other programming languages.

Responsibilities

• Record and categorize customer feedback, track issue resolution progress, and provide updates.
• Offer remote guidance and on-site training to ensure proper usage of equipment.
• Improve workflows to enhance service quality and optimize customer experience.

Skills

Linux

Server Configuration

Network Protocols

SQL

Oracle Databases

Git

Java

Python

Microsoft Office

Education

Bachelor’s degree in Computer Science or related fields

Tools

Git

SVN

Job description

Job Title: Technical Support Engineer (Software)

Job Responsibilities:

1. Customer Feedback Handling: Record and categorize customer feedback, track issue resolution progress, and provide timely updates to customers.

2. Technical Support & Training: Offer remote operational guidance and on-site training to ensure customers can properly use and maintain equipment.

3. Report Statistics & Analysis: Collect and organize after-sales issue reports, classify problems, and standardize solutions.

4. Internal Support & Collaboration: Provide internal technical support and customer service, assisting the operations manager with data statistics and analysis.

5. Workflow Optimization: Improve end-to-end workflows to enhance service quality and optimize customer experience.

6. Defect Reproduction Testing: Reproduce reported defects, collaborate with R&D on quality issue resolution, and track improvements to enhance product quality.

Qualifications:

Education: Bachelor’s degree or above in Computer Science or related fields. Exceptional candidates may be considered regardless of formal education.

Experience: Minimum 3 year of relevant experience; outstanding fresh graduates may also be considered.

Technical Skills:

Familiarity with Linux, server configuration, network protocols, SQL, Oracle databases, and Git (or other code management tools).

Proficiency in Java, Python, or other programming languages.

Knowledge of SVN, Git, or other version control systems.

Skills: Proficient in Microsoft Office.